About this Textbook

FanshaweThis open textbook has been compiled, edited and partially adapted by faculty from the School of Language and Liberal Studies at Fanshawe College by using existing open educational sources available through a Creative Commons ShareAlike attribution licence.

If sections of this resource appear to contain several styles of writing and/or voice, then that’s intentional! As a compilation, we have attempted to gather sources that not only reflect and reinforce the core teaching and learning methodologies we use in our professional communications curriculum, but also to mirror the often collaborative nature of professional communication itself.

We would like to acknowledge and thank the following authors/entities who have graciously made their work available for the remixing, reusing, and adapting of this text:

  • Ashman, M. (2018). Introduction to Professional Communications. eCampus Ontario/Pressbooks.
  • Ecampus Ontario. (2019). Communication for Business Professionals: Canadian Edition. Toronto: eCampus Ontario/Pressbooks.
  • Smith, J. (2019). Communication At Work: A College-to-Career Guide to Success (Alqonquin College). eCampus Ontario/Pressbooks.

About eCampusOntario

eCampusOntario is a not-for-profit corporation funded by the Government of Ontario. It serves as a centre of excellence in online and technology-enabled learning for all publicly funded colleges and universities in Ontario and has embarked on a bold mission to widen access to post-secondary education and training in Ontario. This textbook is part of eCampusOntario’s open textbook library, which provides free learning resources in a wide range of subject areas. These open textbooks can be assigned by instructors for their classes and can be downloaded by learners to electronic devices or printed for a low cost by our printing partner, The University of Waterloo. These free and open educational resources are customizable to meet a wide range of learning needs, and we invite instructors to review and adopt the resources for use in their courses.


If you adopt this book, as a core or supplemental resource, please report your adoption in order for us to celebrate your support of students’ savings. Report your commitment at

We invite you to adapt this book further to meet your and your students’ needs. Please let us know if you do! If you would like to use Pressbooks, the platform used to make this book, contact eCampusOntario for an account using

If this text does not meet your needs, please check out our full library at If you still cannot find what you are looking for, connect with colleagues and eCampusOntario to explore creating your own open education resource (OER).


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Professional Communications Copyright © 2019 by Jordan Smith; Melissa Ashman; eCampusOntario; Brian Dunphy; and Andrew Stracuzzi is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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