Chapter 11: Group Communication

Jordan Smith

Chapter Learning Objectives

  1. Plan and deliver short, organized spoken messages and oral reports tailored to specific audiences and purposes.
  2. Define teamwork in professional settings.
  3. Compare and contrast positive and negative team roles and behaviours in the workplace.
  4. Discuss group strategies for solving problems.
  5. Demonstrate best practices in delivering constructive criticism and bad news in person.
  6. Rank several types of response to conflict in the workplace in order of most appropriate to least.
  7. Explain a collaborative approach to resolving workplace conflict.
  8. Explain the purpose and contents of the meeting agenda and minutes.
  9. Demonstrate best practices in web conferencing for professional situations.

Almost every posting for a job opening in a workplace location lists teamwork among the required skills. Why? Is it because every employer writing a job posting copies other job postings? No, it’s because every employer’s business success absolutely depends on people working well in teams to get the job done. A high-functioning, cohesive, and efficient team is essential to workplace productivity anywhere you have three or more people working together. Effective teamwork means working together toward a common goal guided by a common vision, and it’s a mighty force when firing on all cylinders. “Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has” (Sommers & Dineen, 1984, p. 158).


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