Chapter 3: In Their Own Words: Career Stories From Graduates of the Fanshawe College Recreation and Leisure Services Program
3.4 Jessica Diniz, Customer Experience Specialist
Jessica Diniz
Customer Experience Specialist, Fresh Tracks Canada
Video: “Jessica Diniz” by Fanshawe OER Design Studio [3:41] is licensed under the Standard YouTube License. Transcript and closed captions available on YouTube.
| Current Employer | Fresh Tracks Canada Job Description: book tours, create travel itineraries and provide needed documentation, process travel insurance, process payments, answer questions and concerns from clients. |
| Skills you use Professionally | Computer Skills – Excel, Time Management, Professionalism, Problem Solving, Teamwork. |
| Favourite Memory from time at Fanshawe | Planning our event in the Special Events class – having the passion for learning something new, and then being given the opportunity to utilize those skills in a real-life event. On event day, I felt so proud of myself and our team with the result. |
| Credentials | 2019 Recreation and Leisure Services Diploma, Additional Credentials: Master’s Boat Captain License, Certified to sell Travel Insurance |
