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Acknowledgements
Introduction to the Text
Chapter 1: Communication as Problem-Solving
John Corr
1.1: FACED Problem-Solving Steps
H5P Activity: FACED Crossword Puzzle
H5P Activity: FACED Step Sheet / Template (with Hints)
1.2: A Model of How Communication Works
1.3: Troubleshooting Miscommunication
1.4: Use Your EARS: 4 Habits for Effective Listening
1.5 The Problem of Getting the Job
Chapter 2: The Writing Process I: MAPS
2.1: Purpose: Know Why You're Writing
2.2: Audience: Analyze Your Reader/Listener
2.3: Style: Choose the Right Channel
Chapter 3: The Writing Process II: Researching
H5P Activity: "What Are My Choices for Evidence?" Branching Scenario
3.1: Choosing a Research Methodology
3.2: Locating Credible Sources
3.3: Collecting Sources by Reading with a Purpose
3.4: Using Source Text: Quoting, Paraphrasing, and Summarizing
3.5: Documenting Sources in APA Style
Chapter 4: The Writing Process III: Drafting
4.1: Choosing an Organizational Pattern
4.2: Outlining Your Message
4.3: Forming Effective Sentences
4.4: Forming Effective Paragraphs
4.5: Standard Business Style
4.6: Effective Document Design
4.7 Writing Essays: Style, Strategy, and Structure
Chapter 5: The Writing Process IV: Editing
5.1: Substantial Revisions
5.2: Proofreading for Grammar
5.3: Proofreading for Punctuation
5.4: Proofreading for Spelling
5.5: Proofreading for Mechanics
Chapter 6: Electronic Communication
6.1: Email
6.2: Netiquette and Social Media
6.3: Text, Instant Message, and Direct Message
Chapter 7: Traditional Written Communication
7.1: Letters
7.2: Memos
7.3: Reports
7.4: Proposals
Chapter 8: Solution Messages for Communication Problems
8.1: Information Shares, Action Requests, and Replies
8.2: Complaints and Claims
8.3: Negative Messages
8.4: Persuasive Messages
8.5: Goodwill Messages and Recommendations
Chapter 9: The Job Search, Résumé / Resume, and Cover Letter
9.1: The Job Search
9.2: The Résumé / Resume and Online Applications
9.3: Cover Letters
Chapter 10: Interpersonal Workplace Communication
10.1: Verbal Communication and Conversation
1. H5P Activity: "Traffic Light" Questions Template (Open-Ended and Closed-Ended Questions)
10.2: Professionalism, Etiquette, and Ethical Behaviour
10.3: Job Interviews and Follow-up Messages
10.4: Intercultural Communication
Chapter 11: The Problem of Groupwork
11.1: Team Roles and Group Contracts
11.2: Group Meetings and Video Conferencing
11.3: Constructive Criticism
Chapter 12: Developing Presentations
eCampusOntario
12.1 Public Speaking 101: Overview of Public Speaking Skills
12.2 Public Speaking 101: Organizing (Video) + Four Types of Presentation Delivery
12.3 Public Speaking 101: Preparing For Your Delivery (Video)
12.4 Practising Your Delivery
12.5 What to Do When Delivering Your Speech
12.6 Conclusion
Chapter 13: Presentations to Inform
13.1 Introduction
13.2 Functions of the Presentation to Inform
13.3 Types of Presentations to Inform
13.4 Adapting Your Presentation to Teach
13.5 Preparing Your Speech to Inform
13.6 Creating an Informative Presentation
13.7 Conclusion
Chapter 14: Presentations to Persuade
14.1 Introduction
14.2 Principles of Persuasion
14.3 Making An Argument
14.4 Speaking Ethically and Avoiding Fallacies
14.5 Conclusion
Ch. 15: Technical Communication
15.1: "How To" Instructions / Standard Operating Procedure
A.1 Using Graphics
A.2 Drawings, diagrams, and photos
A.3 Tables, charts, and graphs
A.4 Headings
A.5 Lists
A.6 Emphasis
B.1 Workplace Communication Modules
B.2 Employment Communication Modules
B.3 Interpersonal and Group Communication Modules
2. Comma Splice Mini-Lesson and Activities (H5P)
3. "Common Grammar Terms" Word Search Puzzle (H5P)
4. Co-ordinating Conjunctions [and, or, but] (Level 1) (H5P)
5. Co-ordinating Conjunctions [and, or, but] (Level 2) (H5P)
6. Co-ordinating Conjunctions [and, or, but] (Level 3) (H5P)
7. Prepositions (Level 1): "Spot the Prepositions" Activity (H5P)
8. Prepositions (Level 2): Fill in the Blanks Activity (H5P)
9. Prepositions (Level 3): Time and Place (H5P)
10. Sentence Fragments: "Spot the Sentence Fragment" with Explanations (H5P)
11. Sentence Fragments (Level 1): "Complete or Incomplete Sentence?" Activity (H5P)
12. Sentence Fragments (Level 2): Drag and Drop Activity (H5P)
13. Sentence Fragments (Level 3): "Spot the Sentence Fragment" Activity (H5P)
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