4.3 Conflict Resolution
Instructor Preparation and Summary
Conflict resolution can be a complex concept that many unique learners may struggle to comprehend. In this unit, conflict resolution is broken down into 4 simple steps and contains hands-on activities for more concrete learning. It is encouraged that instructors be creative with the demonstration of the understanding. This unit offers examples of skits that the learners can act out to practice their new knowledge of conflict resolution. Utilizing an online video platform might be fun for learners to create a short video of their skit to show to the class.
The principles of Universal Design for Learning are incorporated into the variety of activities in this unit.
In this unit, some learners will learn to:
- Define conflict
- List the 4 steps of conflict resolution.
- Practice the 4 steps of conflict resolution in scenarios
- Demonstrate the 4 steps of conflict resolution as a small group performing a short skit.
Classroom Activities
Videos
Click through the following interactive video carousel to view each video. There are 2 in total.
Applied Learning Assessments
Text Description
- Complete the Resolving Conflicts Worksheet (PDF)
- Complete the Put Things in Order Activity (interactive H5P)
- Complete the Resolving Conflicts Worksheet (PDF)
- Participate in a Conflict Resolution Skit. In a small group, create a short skit where two people are having a conflict. They are not aggressive or physical. One person has a need that the other person is not meeting. Have two people act out how they would resolve the conflict using the four steps you learned in class. Your group will perform this skit in front of the class.After the skit is done, the class will give constructive feedback on the groups performance of the 4 steps.
- Complete the Put Things in Order Activity (interactive H5P)
- Complete the Resolving Conflicts Worksheet (PDF)
- Participate in a Conflict Resolution Skit. In a small group, create two short skits where two people are having a conflict. They are not aggressive or physical. One person has a need that the other person is not meeting.You are going to act out TWO skits.
The first skit will show how the people respond to conflict in the wrong way ( changing the subject, avoiding, hiding, leaving the room, crying),\ After the skit is done, the class will give constructive feedback on how the characters responded to conflict in the wrong way.
The second skit will show how they resolve the conflict using the four steps you learned in class. Your group will perform this skit in front of the class. After the skit is done, the class will give constructive feedback on the group’s performance of the 4 steps.
- Complete the Put Things in Order Activity (interactive H5P)
Instructor Resources
Slide Deck
- Unit 4.3 Conflict Resolution (MS PowerPoint)
Worksheets
- 4.3 Conflict Resolution – Resolving Conflicts Worksheet (MS Word)
- 4.3 Conflict Resolution – Resolving Conflicts Worksheet (PDF)
Interactive Elements
Put Things in Order Activity (H5P Interactive)
Text Description
“Put Things in Order” activity. Instructions at the top say to drag and arrange four blue cards from Step 1 (first) to Step 4 (last). Each card is labelled “STEP ?” and shows a different part of an assertive message about a roommate playing loud video games at night: “Is that something that you are willing to do?” “It makes me feel angry because I have early classes in the morning and I need to sleep,” “It really bothers me when you play video games loud at night because I can’t sleep,” and “I would appreciate it if you would not play video games after 10pm so that I can sleep.”
- It really bothers me when you play video games loud at night because I can’t sleep
- It makes me feel angry because I have early classes in the morning and I need to sleep
- I would appreciate it if you would not play video games after 10pm so that I can sleep
- Is that something that you are willing to do
