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Acknowledgements
Introduction to the Text
Brian Dunphy and Andrew Stracuzzi
Chapter 1: Professional Communications
Jordan Smith
1.1 Communications vs. English Courses
1.2: Communicating in the Digital Age
1.3: The Communication Process
1.4: Troubleshooting Miscommunication
1.5: Listening Effectively
Chapter 2: The Writing Process I: Preparing
2.1: Knowing Your Purpose for Writing
2.2: Analyzing your Audience
2.3: Selecting Appropriate Channels
Chapter 3: The Writing Process II: Researching
3.1: Choosing a Research Methodology
3.2: Locating Credible Sources
3.3: Collecting Sources by Reading with a Purpose
3.4: Using Source Text: Quoting, Paraphrasing, and Summarizing
3.5: Documenting Sources in APA, MLA, or IEEE Styles
Chapter 4: The Writing Process III: Drafting
4.1: Choosing an Organizational Pattern
4.2: Outlining Your Message
4.3: Forming Effective Sentences
4.4: Forming Effective Paragraphs
4.5: Standard Business Style
4.6: Effective Document Design
Chapter 5: The Writing Process IV: Editing
5.1: Substantial Revisions
5.2: Proofreading for Grammar
5.3: Proofreading for Punctuation
5.4: Proofreading for Spelling
5.5: Proofreading for Mechanics
Chapter 6: Electronic Written Communication
6.1: Emailing
6.2: Netiquette and Social Media
6.3: Texting and Instant Messaging
Chapter 7: Traditional Written Communication
7.1: Letters
7.2: Memos
7.3: Reports
7.4: Proposals
Chapter 8: Routine Messages
8.1: Information Shares, Action Requests, and Replies
8.2: Complaints and Claims
8.3: Negative Messages
8.4: Persuasive Messages
8.5: Goodwill Messages and Recommendations
Chapter 9: Job Search, Résumés and Covers Letters
9.1: The Job Search
9.2: Résumés and Online Applications
9.3: Cover Letters
Chapter 10: Interpersonal Workplace Communication
10.1: Verbal Communication and Conversation
10.2: Professionalism, Etiquette, and Ethical Behaviour
10.3: Job Interviews and Follow-up Messages
10.4: Intercultural Communication
Chapter 11: Group Communication
11.1: Teamwork
11.2: Conflict Resolution Strategies
11.3: Group Meetings and Web Conferencing
Chapter 12: Developing Presentations
eCampusOntario
12.1 Introduction
12.2 Methods of Presentation Delivery
12.3 Preparing For Your Delivery
12.4 Practising Your Delivery
12.5 What to Do When Delivering Your Speech
12.6 Conclusion
Chapter 13: Presentations to Inform
13.1 Introduction
13.2 Functions of the Presentation to Inform
13.3 Types of Presentations to Inform
13.4 Adapting Your Presentation to Teach
13.5 Preparing Your Speech to Inform
13.6 Creating an Informative Presentation
13.7 Conclusion
Chapter 14: Presentations to Persuade
14.1 Introduction
14.2 Principles of Persuasion
14.3 Presentations that Persuade
14.4 Making An Argument
14.5 Speaking Ethically and Avoiding Fallacies
14.6 Conclusion
A.1 Using Graphics
A.2 Drawings, diagrams, and photos
A.3 Tables, charts, and graphs
A.4 Headings
A.5 Lists
A.6 Emphasis
B.1 Workplace Communication Modules
B.2 Employment Communication Modules
B.3 Interpersonal and Group Communication Modules
Ancillary Resources
Version History
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Professional Communications Copyright © 2019 by Jordan Smith; Melissa Ashman; eCampusOntario; Brian Dunphy; and Andrew Stracuzzi is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.