We wish to acknowledge and express gratitude to Indigenous peoples for their contributions as we work towards reconciliation by learning about the people, the land, and traditional territories on which we work and reside. Conestoga College is located on the traditional territory of the Anishnaabe, Haudenosaunee, and Neutral peoples. Georgian College campuses are situated on the traditional land of the Anishnaabeg people. The Anishnaabeg include the Odawa, Ojibwe, and Pottawatomi nations, collectively known as the Three Fires Confederacy. Sheridan campuses reside on traditional land territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy.
Gratitude and Thanks
We wish to express our gratitude and thanks to the following list of people who supported and participated in this project.
With thanks and gratitude, to our respective leadership teams for their support and encouragement in this endeavour.
Conestoga College ITAL:
Barbara Kelly PhD, Vice-President of Academic/Student Affairs/Human Resources and Research
Gary Hallam M.Sc., Vice President, International & Executive Dean School of Business, School of Hospitality & Culinary Art
Michelle Grimes PhD, Dean School of Business
Jeff Fila PhD, Director of Special Projects
Lil Premsukh, MA(LIC), CDP Chair, School of Business
Georgian College CAAT:
Maher Ghalayini MBA, LLM, EdD, Associate Vice President, Academic
Pavla Kazda MBA PMP, Dean School of Business, Automotive Business
Sara Budd M.Ed, Associate Dean School of Business, Automotive Business
Sheridan College ITAL:
Anne-Liisa Longmore EdD, Dean Pilon School of Business
Brian Chama PhD, Associate Dean Pilon School of Business
We wish to thank our Ontario colleagues for providing a peer review as we were completing this resource.
Jennifer Ethier MSc., Professor Office Administration – Health Services program, Georgian College CAAT
Wendy Fisher Dipl., CMS, Professor and Coordinator, Office Administration – Health Services program, Mohawk College CAAT
Kellie Hayward BA., MEd, Professor, Office Administration- Health Services program, Sheridan College ITAL
Dina Mikhael, MD, MSc., Professor, Office Administration- Health Services program, Sheridan College ITAL
Claire Palvetzian, M.Ed., B.A. Kin, Professor Health Office Administration and Medical Office Practices programs. Conestoga College ITAL
Holly Ashbourne, Hon. BA, MLIS Conestoga College ITAL, liaison to accessibility and library supports, for providing a final review, and countless support with Pressbooks technology through workshops, diving into Pressbooks to have a look, and answer numerous questions.
Erjona Ferizi, OER Projects Assistant, who on her co-op from the Bachelor of Public Relations program at Conestoga College ITAL provided ongoing administrative support, coordinated events, and completed extensive first-line copy edits, accessibility checks, labelling multiple images and participation in content creation and learner review feedback.
Stephanie Lewis, OER Assistant, Health Office Administration Program, Conestoga College ITAL through the fall semester of 2021, co-constructed alongside us content and interactive learning objects. Additional thanks for examining the content and providing feedback from the learner’s perspective. Thank you for paying it forward for future learners.
Camila Redondo Morant, OER Assistant, Health Office Administration Program, Conestoga College ITAL through the fall and winter semesters of 2021/2022, co-constructed alongside us content and interactive learning objects. Additional thanks for examining the content and providing feedback from the learner’s perspective. Thank you for paying it forward for future learners.
James Yochem, Hon. BA, MLIS Copyright Coordinator, Conestoga College ITAL for answering numerous copyright and copy edit questions.
Antonina Gousseva, BA, Dipl. LIT, Conestoga College ITAL for ensuring this resource met all accessibility requirements.
Juliet Conlon, MLS, Conestoga College ITAL for support in searching out existing OER.
Jen Booth, BA, MISt OER Librarian Georgian College CAAT for supporting students through ancillary resource creation.
Elan Paulson, PhD, Teaching and Learning Consultant Conestoga College ITAL for providing consultations on design for learning.
Learner Volunteers for Ancillary Development
Kahan Durgesh Choksi, Georgian College, Office Administration – Health Services, Georgian College CAAT
Jennifer Wilson, Office Administration – Health Services, Georgian College CAAT
Learner Content Contributors via Contest Submissions
Nicole Skinner, Office Administration – Health Services, Georgian College CAAT
Tara Friedmann, Health Office Administration program, Conestoga College ITAL
Hawagor Ilyas Unia, Health Office Administration program, Conestoga College ITAL
Volunteer Actors for Videos, Voices, and Images
Meher Kaur Chhabra
Camila Redondo Morant
Blessing Okeoghene Omobo
We wish to thank our media partners for their contributions.
David Ward Media and crew for video services
Krystal Carter Communications for photography services
We have done our best to acknowledge all participants involved and with correct job titles and credentials. In the event, we have made an error please reach out to any one of the authors to have this corrected.
Book cover media attributions:
[Health Care Administrator] by OER Conestoga. CC BY-NC-SA.
As part of our commitment to delivering high-quality Open Educational Resources (OERs) and Open Access learning materials (OAs), we invite you to report your OER and OA adoptions. The information you provide helps us to continue supporting high-quality OERs, track impact statistics, and save costs. We will use the data collected in this form to gather information about your use of OERs supported by Open Learning at Conestoga College. If you’ve adopted an open textbook supported by Open Learning at Conestoga College, we’d love to hear from you! Please share your adoptions with us by completing our Report an Adoption Form.