Glossary

The quality of being easy to obtain or use, easily understood, or appreciated.

the act of being responsible for an action

Acknowledging what a client has said to be their experience builds trust.

Fear of heights

The act of listening carefully.

To listen without distraction to what is being spoken. Confirm congruency between verbal and nonverbal communication.

Use of nonverbal and verbal cues to encourage client/client's families to continue talking

To listen without distractions to what is being spoken. Confirm congruency between verbal and non verbal communication.

The act of changing to fit in.

A solid need to habitually use or do something (Merriam-Webster, n.d).

To maintain loyalty (Merriam Webster, n.d).

Involves two opposing sides.

Something that can go wrong during a treatment that can affect an individual for the rest of their life.

A person who will support and ask questions for those in a position that are unable to.

Association such as a member/ To contribute to group working conditions (Merriam Webster, n.d).

Ability to move quickly and easily (Merriam Webster, n.d).

Anxiety about being in places or situations where escape might not be possible (Stangor. C., & Walinga. J., 2014).

First phase in Hans Seyle's General Adaptation Syndrome. The fight-or flight response is activated (Pelz. B, & Herkimer County Community College, n.d.). To learn more about Hans Seyle's General Adaptation Syndrome model please follow this link.

The state of being agreed and matched with something or someone (Merriam Webster, n.d).

change or adjustment

taking the place of the current

A word that can be described in more than two ways (Merriam Webster, n.d).

Is a reaction to an upcoming, impending, or expected loss event.

Excessive worry, nervousness, or fear even when the stressors are removed. To learn more about the impact to Canadians click this link.

Psychological disturbances that include irrational fears of what most would perceive as everyday situations and objects (Stangor. C, & Walinga. J., 2014).

showing gratitude

Fear of spiders

A disagreement between two or more people that may become escalated (Merriam Webster, n.d).

Fear of thundering and lightning

The act of being observant.

Immediate disposition towards a concept or object.

Can be heard.

The power an individual has to give orders and make rules.

An individual acting differently and separating from others (Merriam Webster, n.d).

To avoid (Merriam Webster, n.d).

A system in which people are placed in a series of levels with different importance.

Negotiating, agreement, or contract (Merriam Webster, n.d).

Something that could be mental or physical that prevents you from progressing.

The way a person act (Merriam Webster, n.d).

Ideas based on your previous experiences and convictions that often serve as a frame of reference for viewing the world

Someone who is afflicted by the death of a loved one (Merriam Webster, n.d).

An inclination towards a certain point of view without consideration for other points of view.

a limit of activity

Break, violate.

Tangible items manufactured by businesses (Wade,  2020).

A caution, warning, qualification, or forewarning

Features that describe an individual.

The registration at the health provider's office.

The group of healthcare providers treating a patient who share information to provide that care.

Something happening where nobody has control of it.

Is an adjective that describes a person whose gender identity aligns with the sex they were assigned at birth.

Have their origins in Latin- derived prefixes of "cis" and "trans" - cis, meaning "on this side of" and trans, meaning "across from" or "on the other side of." Both adjectives are used to describe experiences of someone's gender identity.

To understand an idea.

Classical conditioning is a learning process in which coupling stimuli produces a response (Fields, T., 2020)

Fear of closed spaces

A term used in health care in place of customer

Customers/ clients.

Closed questions can be answered simply and do not require further reflection or clarification.

Electronic prostheses are used to aid in hearing. Has an external microphone and one or more electrodes placed into the cochlea (Merriam Webster, n.d).

thinking, reasoning, knowing, remembering, and problem-solving abilities

Jean Piaget's Cognitive Development Theory proposed that people develop their thinking by comparing new experiences to what they already know. This theory proposed that cognitive development follows a sequence.

To work together to achieve a common goal.

two or more diseases present in a patient

Suffering from two or more disorders at the same time.

A deep awareness of the suffering of another with a desire to alleviate that suffering.

showing concern for others

Possession of sufficient knowledge and/or skill level in a specific discipline

Having acquired sufficient knowledge for their scope of practice.

The knowledge one should have in their scope of practice.

The act of fulfilling requirements (Merriam Webster, n.d).

To contribute to a larger whole in your scope of practice.

The make-up of the team who is involved.

Having vast knowledge on a topic or to cover completely.

repetitive behaviours

This is a stage in Jean Piaget's theory where a child can comprehend other people's viewpoints (DeWolfe, T.E., 2019).

The act of being more flexible for a client.

a way to transmit or distribute something

The state of keeping or being kept secret or private.

matched

Verbal and nonverbal communication are matched.

in a way for a beneficial purpose

interrelated conditions in which something occurs or exists

May only be performed by authorized regulated health professionals (CPSO, 2021).

May only be performed by authorized regulated health professionals (CPSO, 2021)

Something that is usual and/or common (Merriam Webster, n.d).

Opposite way of looking at something

Pleasant and kind communication with respect for others.

a person who has a responsibility

fear of dogs

Interpret or decode a message sent to the receiver (Merriam Webster, n.d).

Interpreting the message for themselves and turning that communication into thoughts (Grimes, Roch & Simon, 2018)

Interpreting the message for themselves and turning that communication into thoughts.

complete loss of hope

Equipment that serves a specific function (Merriam Webster, n.d).

A  language distinguished by vocabulary, grammar, and pronunciation using other regional types and creating a single language (Merriam Webster, n.d).

To understand words that are being used.

inability to accept something is real or true

subject area or field of study

To expose or make public (Merriam Webster, n.d).

A variance or disagreement.

fake or insincere

The act of being rude and going against the rules.

When the level of stress is no longer helpful and becomes overwhelming and debilitating (Pelz. B, & Herkimer County Community College, n.d.).

The area in which one's scope of practice resides.

Taking control over other individuals.

Mild form of depression

An identified and respected member of an Aboriginal community. Elders have ley information about their community and are often sought for guidance and support. Often they may be called 'aunty' or 'uncle' as a sign of respect, even if they are not related.

is an identified and respected member of an Aboriginal community. Elders have ley information about their community and are often sought for guidance and support. Often they may be called 'aunty' or 'uncle' as a sign of respect, even if they are not related.

A feeling that your innermost thoughts, feelings and experience are, and will be, honoured as one honour themselves.

The act of being understanding.

Awareness of how someone is experiencing or feeling an emotional event because you have felt the same or similar emotion.

Determines how a message will be received by the intended receiver/audience and develops the message and makes adjustments accordingly (Grimes, Roch & Simon, 2018)

Everyone in the circle of care has complete knowledge of the situation at hand.

A client visit or appointment with a provider

To pronounce words clearly so they are understandable.

The place you are surrounded by.

The quality of having the same rights.

A set of rules.

Stress for a short duration considered good stress eu/stress.

Something happening.

Increase in severity

A sample

The third and final phase of Hans Seyle's General Adaptation Syndrome model. The body is no longer able to adapt and sustained levels of Cortisol takes it tole on the body (Pelz. B, & Herkimer County Community College, n.d.). To learn more about Hans Seyle's General Adaptation Syndrome model please follow this link.

Someone who has obtained mastery or experience through education or life experience.

The client has signed a formal consent giving permission.

Inclined to easily upset (Merriam-Webster, n.d).

The activation of both sympathetic nervous system and the endocrine system in response to a real or perceived threat. Blood flow goes to essential organs allowing the body to either fight the threat or flee from the threat (Pelz. B, & Herkimer County Community College, n.d.). To learn more please follow this link.

The activation of both sympathetic nervous system and the endocrine system in response to a real or perceived threat. Blood flow goes to essential organs allowing the body to either fight the threat or flee from the threat (Pelz. B, & Herkimer County Community College, n.d.).

The act of mastering an idea and being comfortable with it.

This is a stage in Jean Piaget's theory where abstract ideas and concepts like justice can be understood even if not directly experienced (DeWolfe, T.E., 2019)

Is often defined as a social construct of norms, behaviours and roles that vary between societies and over time. Gender is often categorized as male, female or nonbinary. An adjective that can describe a person who does not identify as any gender.

Refers to psychological distress that results from an incongruence between one's sex assigned at birth and one's gender identity. Not all trans people experience dysphoria, and those who do may experience it at varying levels of intensity. A diagnosis is listed in the Diagnostic and Statistical Manual of Mental Disorders. Some argue that such a diagnosis inappropriately pathologizes gender incongruence, while others contend that a diagnosis makes it easier for transgender people to access necessary medical treatment.

How a person presents gender outwardly, through behaviour, clothing, voice or other perceived characteristics. Society identifies these cues as masculine or feminine, although what is considered masculine or feminine changes over time and varies by culture.

One's own internal sense of self and their gender, whether that is man, woman, neither or both. Unlike gender expression, gender identity is not outwardly visible to others.

A process a person may take to bring themselves and/or their bodies into alignment with their gender identity. It's not just one step. Transitioning can include any, none or all of the following: telling one's friends, family and co-workers; changing one's name and pronouns; updating legal documents; medical interventions such as hormone therapy; or surgical intervention, often called gender confirmation surgery.

An adjective that can describe someone with a more flexible gender identity than might be associated with a typical gender binary.

Hans Selye created this term to refer to the three phases in which the mind and body change in response to long-term stress. To learn more please follow this link.

Hans Selye created this term to refer to the three phases in which the mind and body change in response to long-term stress.

Questions used to propel or guide the conversation forward

Questions used to propel or guide the conversation forward

Used to console a person, placing one hand softly onto another's shoulder.

The act of being real, truthful and sincere.

A movement of the body that emphasizes an idea (Merriam Webster, n.d).

Tangible items manufactured by business (Wade, 2020).

Rumours about other individuals.

having authority to conduct the policy

The act of being kind and polite.

Is both a feeling and a process that people typically go through after a death or other significant loss.

Everyone involved in reaching an agreement.

Are potential risks of danger (Merriam Webster, n.d).

Health Care Administrators. May also be known as Health Office administrators, Medical Office Administrators, Health Services Administrators and more.

An interview with a person seeking help and the people providing that help.

A system in which people are placed by levels with different importance (Merriam-Webster, n.d).

Something that has a divine quality (Merriam-Webster, n.d).

Not having a place to live (Merriam-Webster, n.d).

care focusing on the quality of life for people and their caregivers who are experiencing an advanced, life-limiting illness.

Regression or loss of mobility (Merriam Webster, n.d).

The act of not being biased and treating everyone and everything equally.

To enact or start something such as a rule.

Verbal and nonverbal communication does not match

mismatched

Open-ended questions rephrased into a statement that indicates expansion or further information is required.

existing as something of an essential characteristic

inherent or born with

New idea, method, or product (Merriam Webster, n.d).

Not being enough.

Process in which participants alternate roles of sender and receiver and incorporate feedback.

A process in which participants alternate roles of sender and receiver by incorporating feedback to communication in an interactive way.

The involvement with another individual.

similar meaning

dependent on each other

more than one branch of knowledge

Exchange of messages between two or more people (Grimes, Roch, & SImon, 2018)

A person who interprets, especially one who translates speech orally (Merriam Webster, n.d).

More than one branch of knowledge.

Communication taking place between health care professionals with clients/patients, families, and the community in general.

An umbrella term used to describe people with differences in reproductive anatomy, chromosomes or hormones that don't fit typical definitions of male and female. Intersex can refer to a number of natural variations, some of them laid out by InterAct. Being intersex is not the same as being nonbinary or transgender, which are terms typically related to gender identity.

To mix or blend knowledge in relation to a person's circle of care.

close familiarity

To view the person's issues as if there is no merit or foundation.

A formed negative opinion

To make considered decisions or come to conclusions about another based on past experience, stereotyping or prejudice.

To make considered decisions or come to conclusions about another based on past experience, stereotyping or prejudice.

viewed as valid

Due to varying impeding factors one person may not be able to do the same things as someone else.

Clinical depression is a severe form of depression as it limits the person's day-to-day activities

Observe a clients demeanour or behaviour to assist you to open up the conversation for the client tot tell you more.

A specific style that an individual should act and speak.

content to be delivered and interpreted.

Process or steps taken to achieve an objective (Merriam Webster, n.d).

Moving from one location to another.

Adjective of something that gives an accurate representation (Merriam-Webster, n.d).

Inaccurate or false information (Merriam Webster, n.d).

Incorrect use of something (Merriam-Webster, n.d).

Lowering of a person's mood

to feel or show deep sorrow or regret

Combining or involving more than one professional area of practice (Merriam Webster, n.d).

Being related to multiple generations.

Fear of germs or dirt

Surgery of the nervous system

body language such as wave, eye-contact and mouthing words.

A term that can be used by people who do not describe themselves or their genders as fitting into the categories of man or woman. A range of terms are used to refer to these experiences; nonbinary and genderqueer are among the terms that are sometimes used.

Body language such as wave, eye-contact, and mouthing words. nonverbal communication is observed by watching another person's body language such as facial expressions eye contact, gestures, and movements.

Body language such as wave, eye-contact, and mouthing words. nonverbal communication is observed by watching another person's body language such as facial expressions eye contact, gestures, and movements.

Signs and symptoms that can be seen, heard, felt, or measured

repetitive thoughts

Obsessive compulsive disorder

A questioning technique that requires expansion or further clarification.

A questioning technique that requires expansion or further clarification

Fear of snakes

Osgood-Schramm model of communication, one person encodes a message that is received and interpreted, then the receiver encodes a message to respond and sends that feedback back to the first person, who then interprets and may choose to respond and then ask a question to continue the conversation (Smith, 2019)

Stern expression of a feeling (Merriam-Webster, n.d).

comprehensive; all embracing

A younger person asking for an elder's hand and gently touching their own forehead with it while bowing.

An unexpected sudden surge of fear with physical symptoms.

A series of unexpected panic attacks that becomes debilitating.

A series of unexpected panic attacks that becomes debilitating.

Repeating what the client has said for confirmation. This must be used sparingly as not to come across as patronizing.

The act of being aware of something.

Personal health information.

a system of thought

Fear of something specific such as an object, activity, or situation.

The position that your race, gender, sexuality, and ability position your identity in society (Merriam-Webster, n.d).

A psychological condition occurring when a person experienced a highly stressful situation (Merriam-Webster, n.d).

Lacking the capacity to act (Merriam-Webster, n.d).

able to be avoided

A  feeling that you deserve to be respected (Merriam-Webster, n.d).

main care provider

The state of being free from public attention.

An exploratory question that seeks to gain more information.

Advancement in any knowledge (Merriam-Webster, n.d).

continuing for a long or longer period of time

Fear of flying

General level of human happiness based on factors like life expectancy, educational standards, health , sanitation, and leisure time (Wade, 2020)

A relationship that is harmonious (Merriam-Webster, n.d).

Explanation of controlling principles, such as practice, belief, opinion, or phenomena (Merriam Webster, n.d).

A response to words and actions.

To apply reasoning techniques to situations of distress.

The person responsible for decoding the message.

The act of dependency you have on an individual.

A thing or person someone might rely on for assistance.

State of feeling aversion (Merriam-Webster, n.d).

A period of time when there is relief from symptoms.

The second phase of Hans Seyle's General Adaptation Syndrome model. The body remains on alert but the initial jolt is gone (Pelz. B, & Herkimer County Community College, n.d.). To learn more about Hans Seyle's General Adaptation Syndrome model please follow this link.

Not excessive (Merriam-Webster, n.d).

ceremony consisting of several ordered steps

Work within the limits of what you have been educated or trained to do.

coming after main care

Examination of a person's own behaviours and perspective of themselves.

A person being aware of their own individuality or personality.

The person responsible for developing and sending the message

Aware of the feelings and attitudes of those around you.

following a logical order

Intangible offerings by business that can't be touched, stored or held (Wade, 2020).

Very bad/ serious.

Refers to a person's biological status and is typically assigned at birth, usually on the basis of external anatomy. Sex is typically categorized as male, female or intersex.

Refers to the enduring physical, romantic and/or emotional attraction to members of the same and/or other genders, including lesbian, gay, bisexual and straight orientations.

A feeling of humiliation.

State of being severely disturbed.

Deliberately silent to give people involved in the conversation time to reflect and process what could be said next.

A common method for documenting a client encounter. To learn more follow this link to the CPSO: Medical Records Documentationhttps://www.cpso.on.ca/Physicians/Policies-Guidance/Policies/Medical-Records-Documentation/Advice-to-the-Profession-Medical-Records-Documenta

Social determinants like income and social status that effect the health outcomes for people.

Fear of social situations

the non-physical part of a person their emotions and character; the soul

The state of being spontaneous (Merriam Webster, n.d).

Straining one's eyes in order to try and see something clearly.

a duty determined by set of circumstances relevant to a particular patient at a given time

An agent that produces a response

Researchers vary on their definition of stress but it is generally thought to be the response to a stimulus (stressor) or response to a perception of a stressor (Pelz. B, & Herkimer County Community College, n.d.). The stressor being something an individual determines is overwhelming or a potential threat to their wellbeing (Pelz.B, & Herkimer County Community College, n.d.). For an in depth look at stress as a concept follow this link.

Being something an individual determines is overwhelming or a potential threat to their wellbeing (Pelz.B, & Herkimer County Community College, n.d.).

The stressor being something an individual determines is overwhelming or a potential threat to their wellbeing (Pelz.B, & Herkimer County Community College, n.d.)

Signs and symptoms reported that can not be seen, heard, felt, or measured.

Something that is hard to notice (Merriam-Webster, n.d).

humility

To continue to function after a traumatic experience. 

The part of the nervous system that prepares the body to react to situations of stress or alarm (Merriam-Webster, n.d).

Feelings of care or feeling sorry about someone else's sadness.

Integral to a predominant economic, political practice, or social.

For short periods of time (Merriam Webster, n.d).

An individual’s thoughts and actions (Merriam Webster, n.d)..

Third order or level

Relates to treatments that are curative and benefit mind and body (Merriam Webster, n.d).

Insurance plans which are covered by private companies such as Manulife, Sunlife, and Equitable Insurance companies. People have this type of coverage through extended health care plans offered by employers or purchased by the client.

Pitch of voice that expresses a mood or emotion (Merriam Webster, n.d).

Communicates concern, compassion or comfort. A light touch to the hand, arm, or shoulder. Acute awareness to the clients reception. If the client recoils do not touch them.

An adjective used to describe someone whose gender identity differs from the sex assigned at birth. A transgender man, for example, is someone who was listed as female at birth but whose gender identity is male.

Is a linear, one-way process with focus on the sender and the message to be communicated.

A linear, one-way process in which the focus is on the sender and the message to be communicated to the receiver.

Open and direction approach (Merriam-Webster, n.d).

Pertains to a deeply distressing or disturbing experience. A psychological or physical injury (Merriam-Webster, n.d).

The act of recognizing trauma within individuals.

The act of being emotionally stressed to the point where it can affect an individual mentally and emotionally. 

Shaking involuntarily (Merriam-Webster, n.d).

Client appointments are prioritized based on urgency of their health concern.

Something that causes the appearance of something else (Merriam Webster, n.d).

Something that causes an individual to have trauma. 

Being difficult.

Someone who is honest, good, and reliable.

Fear of injections

Not being fair.

Uncertain things (Merriam-Webster, n.d).

To use/ take advantage of.

A device that can be used for practical assistance or someone a client can ask questions of.

Core concepts and ideas that you categorize as good or bad, right or wrong or what might be worth making a sacrifice for.

spoken words

The words individuals use to get a message across.

A type of communication where the message is expressed through spoken words using pitch, pace, and volume to convey a message.

Being happy and healthy (Merriam Webster, n.d).

Soft speech to avoid being overheard (Merriam-Webster, n.d).

Questions that require explanation

The knowledge that is gained by experiences in life (Merriam-Webster, n.d).

Having value (Merriam-Webster, n.d).

text, keyed or written words

A type of communication where the message is communicated with written words, text, symbols, and images.

Fear of small animals