Acknowledgements

Land Acknowledgement

We wish to acknowledge and express gratitude to Indigenous peoples for their contributions as we work towards reconciliation by learning about the people, the land, and traditional territories on which we work and reside. Conestoga College is located on the traditional territory of the Anishnaabe, Haudenosaunee, and Neutral peoples. Georgian College campuses are situated on the traditional land of the Anishnaabeg people. The Anishnaabeg include the Odawa, Ojibwe, and Pottawatomi nations, collectively known as the Three Fires Confederacy. Sheridan campuses reside on traditional land territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy.

Gratitude and Thanks

We wish to express our gratitude and thanks to the following list of people who supported and participated in this project.

Leadership Teams

With thanks and gratitude, to our respective leadership teams for their support and encouragement in this endeavour.

Conestoga College ITAL:

Barbara Kelly PhD, Vice-President of Academic/Student Affairs/Human Resources and Research

Gary Hallam M.Sc., Vice President, International & Executive Dean School of Business, School of Hospitality & Culinary Art

Michelle Grimes PhD, Dean School of Business

Jeff Fila PhD, Director of Special Projects

Lil Premsukh, MA(LIC), CDP Chair, School of Business

Georgian College CAAT:

Maher Ghalayini MBA, LLM, EdD, Associate Vice President, Academic

Pavla Kazda MBA PMP, Dean School of Business, Automotive Business

Sara Budd M.Ed, Associate Dean School of Business, Automotive Business

Sheridan College ITAL:

Anne-Liisa Longmore EdD, Dean Pilon School of Business

Brian Chama PhD, Associate Dean Pilon School of Business

Peer Reviewers

We wish to thank our Ontario colleagues for providing a peer review as we were completing this resource.

Jennifer Ethier MSc., Professor Office Administration – Health Services program, Georgian College CAAT

Wendy Fisher Dipl., CMS, Professor and Coordinator, Office Administration – Health Services program, Mohawk College CAAT

Kellie Hayward BA., MEd, Professor, Office Administration- Health Services program, Sheridan College ITAL

Dina Mikhael, MD, MSc., Professor, Office Administration- Health Services program, Sheridan College ITAL

Claire Palvetzian,  M.Ed., B.A. Kin, Professor Health Office Administration and Medical Office Practices programs. Conestoga College ITAL

Support Teams

Holly Ashbourne, Hon. BA, MLIS Conestoga College ITAL, liaison to accessibility and library supports, for providing a final review, and countless support with Pressbooks technology through workshops, diving into Pressbooks to have a look, and answer numerous questions.

Erjona Ferizi, OER Projects Assistant, who on her co-op from the Bachelor of Public Relations program at Conestoga College ITAL provided ongoing administrative support, coordinated events, and completed extensive first-line copy edits, accessibility checks, labelling multiple images and participation in content creation and learner review feedback.

Stephanie Lewis, OER Assistant, Health Office Administration Program, Conestoga College ITAL through the fall semester of 2021, co-constructed alongside us content and interactive learning objects. Additional thanks for examining the content and providing feedback from the learner’s perspective. Thank you for paying it forward for future learners.

Camila Redondo Morant, OER Assistant, Health Office Administration Program, Conestoga College ITAL through the fall and winter semesters of 2021/2022, co-constructed alongside us content and interactive learning objects. Additional thanks for examining the content and providing feedback from the learner’s perspective. Thank you for paying it forward for future learners.

James Yochem, Hon. BA, MLIS  Copyright Coordinator, Conestoga College ITAL for answering numerous copyright and copy edit questions.

Antonina Gousseva, BA, Dipl. LIT, Conestoga College ITAL for ensuring this resource met all accessibility requirements.

Juliet Conlon, MLS, Conestoga College ITAL for support in searching out existing OER.

Jen Booth, BA, MISt OER Librarian Georgian College CAAT for supporting students through ancillary resource creation.

Elan Paulson, PhD, Teaching and Learning Consultant Conestoga College ITAL for providing consultations on design for learning.

Learners

Learner Volunteers for Ancillary Development

Kahan Durgesh Choksi, Georgian College, Office Administration – Health Services, Georgian College CAAT

Jennifer Wilson, Office Administration – Health Services, Georgian College CAAT

Learner Content Contributors via Contest Submissions

Nicole Skinner, Office Administration – Health Services, Georgian College CAAT

Tara Friedmann,  Health Office Administration program, Conestoga College ITAL

Hawagor Ilyas Unia, Health Office Administration program, Conestoga College ITAL

Volunteer Actors for Videos, Voices, and Images

Jess Bailey

Krystal Carter

Meher Kaur Chhabra

Royston Dalmeida

Erjona Ferizi

Guillermo Herrera-Valencia

Jocelyn Kiryluk

Stephanie Lewis

Tina Maputol

Camila Redondo Morant

Fabio Munoz

Blessing Okeoghene Omobo

Mariam Raza

Kevin Swayze

Stephen Njenga

Devesh Rajarshi

Media

We wish to thank our media partners for their contributions.

David Ward Media and crew for video services

Krystal Carter Communications for photography services

Disclaimer

We have done our best to acknowledge all participants involved and with correct job titles and credentials. In the event, we have made an error please reach out to any one of the authors to have this corrected.

Book cover media attributions:

“Holding Hands in a Comforting Way” by Priscilla Du Preez on Unsplash. Licensed for reuse under the Unsplash License.

[Health Care Administrator] by OER Conestoga. CC BY-NC-SA.