Interview Preparation
Interview Preparation
Research the Employer
An interview presents a great opportunity to show your prospective employer that you’re excited to work for them and that you’re giving due consideration to how well the organization aligns with you and your career development goals. So, spend some time learning about the company: what does it do? What are its mission, goals, and values? You can find great information about your target employer in a number of places, including:
- The job posting
- The company’s web site
- LinkedIn (look for its company page). Also, why not reach out to current and former employees and request an informational interview?
Research the Job
Researching the job you are interviewing for is the most important step you will take to prepare for the interview. This is because employers tailor interviews to determine how good a fit the candidate is for the job in question. If you have a good idea of what the job requires, you’ll be well positioned to prepare effectively for your interview.
So, just as you’ve spent time learning about the company, learn about the job by looking closely at the job posting or by reading the job description if one is available. You will get valuable clues about what is most important to the employer in a job candidate.
Let’s say you have applied to the job posting below and have been called for an interview.
Job: Project Manager, Construction
Employer: Anytown Foundry & Machine
Location: Anytown, ON
Terms of employment: Permanent, Full time, Day
Languages: English
Education: Undergraduate degree or equivalent experience
Experience: Experience an asset
Specific Skills:
- Select trade subcontractors and co-ordinate their activities
- Plan and manage budgets
- Plan and prepare construction schedules and milestones
- Implement policies and procedures for quality control
- Prepare reports
- Plan, organize, direct, control and evaluate daily operations
Computer Applications: MS Excel; MS Word; AutoCAD; MS Office; MS Outlook; MS Project
Additional Skills:
- Read blueprint, schemas, and drawings
- Hire and supervise activities of subcontractors
Work Setting: Industrial construction
Security and Safety: Bondable; Drug test; Criminal record check
Travel Information: Valid driver’s license
Work Conditions:
- Fast-paced environment
- Work under pressure
- Attention to detail
- Tight deadlines
Personal Suitability:
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication and excellent written communication
- Organized
Answer the following questions based solely on information from the job posting.
“What Are Your Weaknesses?”
Imagine walking into an interview where you already know all the questions that will be asked and are poised to provide polished, impressive answers to the interviewers. This is the value of knowing both the most common interview questions and the questions you are most likely to be asked for the specific job for which you’re interviewing.
“Tell Me About Yourself”
“Tell me about yourself” is one of the most common questions you will be asked as an interviewee, and it is often asked early on. So, knowing how to structure your answer will make a great positive impression from the start. Structure your answer using a present-past-future format:
- Present: briefly explain where you are now in terms of your career, whether in terms of training, work, or both. Explain what you do and recount a positive accomplishment.
- Past: indicate how you got where you are, for example, via education and/or past experiences.
- Future: indicate what you’re looking to do next and show how the position you’re applying for aligns with how you envision your future
Here’s an example:
Question:
Why don’t you tell us a little about yourself and why you’re here today?
Answer:
Sure. My name is Janice, and for the past year, I’ve been working at a co-op placement at Infosplit, doing database maintenance. I also have some background in data analysis, and I’m nearing completion of a computer science degree.
I’ve always been good with numbers and interested in big data. For example, during my placement at Infosplit, I made some recommendations to improve the quality of data inputs. This allowed for more robust analytics by the reporting department.
Moving forward, I hope to expand my experience, ideally in the not-for-profit sector. I’m particularly interested in the important work being done by children‘s charities, which is why this opportunity is so appealing to me.
Determine Likely Questions
One of the most valuable things a job posting can do is provide clues as to what the specific questions will be in the interview. As noted at the start of this module, employers conduct interviews to confirm 3 things:
- If you have the abilities and skills to do the job;
- If you will fit well with the team and the organization; and
- If you have enthusiasm and a good work ethic.
By looking closely at a job posting, you can often identify what the employer is looking for (and thus, what the employer is likely to ask during an interview). Let’s say you have applied to the job posting below and have been called for an interview.
XYZ Canada
Toronto, ON
Full-time · Entry level
We’re XYZ, a three-time Best Places to Work award winner in Insurance. We enable client success through the expertise of over 400 employees based in Canada (and more than 3,000 employees globally), investments in innovative technologies, and ensuring quality relationships with highly-rated insurers, vendors, and financial institutions.
We’re growing our Administrator team. We are looking for an Insurance Coordinator to interact with clients on a day-to-day basis while managing a variety of administrative tasks. This role will serve an essential function in servicing, guiding, and resolving our clients’ billing issues .
What You’ll Do
- Coordinate and process insurance claims and communicate with claims adjusters
- Prepare pre-renewal client information packages and assist clients with any questions
- Reporting of claims, where required
- Assist front-line service and sales staff with various service requests as needed
- Other duties, as assigned
With this role, you will open the door to an exciting career growth opportunity with XYZ and be a valued member and key partner in ensuring client satisfaction. XYZ will cover additional training on our specific software and insurance requirements so you can succeed in this role.
What You Bring
- Customer service and/or administrative experience in ensuring client-focused services, preferably in finance or insurance
- Strong ability to work collaboratively in a remote or hybrid environment
- Strong time management and organizational skills; quick learner
- Ability to consistently meet deadlines independently and comfort with fast-paced, changing environments
- Knowledge of payment options, insurance coverage, and risk management best practices is an asset
- Experience with industry software is an asset
- Strong computer and data maintenance skills with variety of applications, and ability to learn proprietary systems and proficiency in Microsoft Office
Based solely on information from the job posting, it’s likely that you’ll be able to predict some of the topics that will be addressed during the interview. Below, you’ll see a number of quotes from the above posting. Before clicking them open to see what the likely question or topic is, see if you can guess them yourself.
Once you have determined the questions that will most likely be asked, you’ll be able to prepare your answers to interview questions in advance! That way, when the time comes for the interview,
- You’re more likely to provide the information the interviewer is looking for in a way that has the strongest impact.
- You won’t be stuck trying to think of answers on the spot.
- You’ll feel more confident, and
- You’ll appear more confident.
“What Are Your Weaknesses?”
Imagine walking into an interview where you already know all the questions that will be asked and are poised to provide polished, impressive answers to the interviewers. This is the value of knowing both the most common interview questions and the questions you are most likely to be asked for the specific job for which you’re interviewing.
“Tell Me About Yourself”
“Tell me about yourself” is one of the most common questions you will be asked as an interviewee, and it is often asked early on. So, knowing how to structure your answer will make a great positive impression from the start. Structure your answer using a present-past-future format:
- Present: briefly explain where you are now in terms of your career, whether in terms of training, work, or both. Explain what you do and recount a positive accomplishment.
- Past: indicate how you got where you are, for example, via education and/or past experiences.
- Future: indicate what you’re looking to do next and show how the position you’re applying for aligns with how you envision your future
Here’s an example:
Question:
Why don’t you tell us a little about yourself and why you’re here today?
Answer:
Sure. My name is Janice, and for the past year, I’ve been working at a co-op placement at Infosplit, doing database maintenance. I also have some background in data analysis, and I’m nearing completion of a computer science degree.
I’ve always been good with numbers and interested in big data. For example, during my placement at Infosplit, I made some recommendations to improve the quality of data inputs. This allowed for more robust analytics by the reporting department.
Moving forward, I hope to expand my experience, ideally in the not-for-profit sector. I’m particularly interested in the important work being done by children‘s charities, which is why this opportunity is so appealing to me.
Using the STAR framework
The STAR framework is a concept that is explained in Module 1 under the “Articulating Your Skills” heading. This section will help contextualize ways to use the STAR framework to your advantage while interviewing. You might find it useful to complete the associated activity linked to above, as it will ask you to craft accomplishment statements for your portfolio that you can use in your resume.
The STAR framework is the method to use when responding to behavioural interview questions where the interviewer asks you to recount an occasion where you faced a certain situation and had to take some action (for example, “Tell me about a time when you had to deal with a conflict”).
Once you have determined what questions you are likely to be asked, prepare scenarios from your experiences – from work, education, placements, volunteering, etc. – where you demonstrated the skills and knowledge required for the target job. Instead of merely telling the interviewer you have the skills they seek, your answers to these questions give proof of those skills.
S-T-A-R stands for Situation, Task (or Tactics), Action, and Result: When responding to behavioural interview questions, be sure to include all of those elements.
Situation: briefly describe the specific situation you were in (What was the context? Who was involved? What problem needed to be solved? etc.).
Task/Tactics: What was your responsibility in the situation? Explain your thought process and the options considered.
Action: Describe the course of action you took, step by step. Explain your rationale for taking the action you did.
Result: What was the positive outcome generated by your action? (E.g., What was accomplished, improved, or learned?)
Here’s an example of the STAR framework in action being applied to answer the following interview question: “Sometimes customers can be angry. Give an example of how you have handled this in the past?”
If you want some additional information on the STAR framework, you can read this article by Alison Doyle which details examples of the framework being used to answer interview questions.
Now that you’re familiar with the STAR Framework, try ordering the phrases found below to formulate a STAR response to the following interview question:
Questions For the Employer
You learned early in this module that a typical interview consists not only of questions by the employer for the candidate but also of a chance for the candidate to ask questions of the employer. Don’t miss this opportunity! Asking questions shows that you are engaged in the conversation, interested in the company and the job, and that you are enthusiastic, knowledgeable, and prepared. This is another chance for you to demonstrate your understanding of the company and the position, restate your skills and why you would be a great hire, and show your interest and passion for the work you hope to do with the organization. So, be prepared to ask 2-3 questions during your interview. Here are some ideas:
If the interviewer has not already described what to expect for the next steps in the selection process, this is a good time to ask. For example, you might ask, “What are the next steps in the interview process?” or “Do you have an ideal start date in mind?” Remember, this is not the time for your questions about salary, benefits, or vacation time. Save those questions for when a job offer is extended. For now, focus on showing that you are the right person for the job.You can take this a step further by framing your research as questions. You might ask about something the company is currently involved with, such as an upcoming project or event, or what is relevant for professionals in the field right now. Here’s an example: “I noticed that you have recently partnered with OPIRG to deliver some workshops to community groups. Since I would be involved with outreach, would I be assisting with this project, and, if so, in what ways?”
Be prepared to ask 2-3 questions during your interview. Here are some ideas:
