Chapter 8: Performance Management
Chapter Outline
8.0 Learning Outcomes
8.1 Performance Management Systems
8.2 Managing Performance
8.3 Designing a Performance Management System
8.4 Steps in Performance Management System
8.5 Popular Performance Appraisal Models
8.6 Performance Appraisal Methods
8.7 Value of Performance Appraisals
8.8 Individual, Team, Manager Performance Reviews
8.9 Completing and Conducting The Appraisal
8.10 Managing Performance Issues
8.11 Disciplinary Processes for Performance Issues
8.12 Investigation of Performance Issues
8.13 Key Terms
8.14 Summary
8.15 Knowledge Check
8.16 Exercises/Activities for Teachers and Students
8.17 Case Study: A Tough Conversation
