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About This Book
Acknowledgments
Changes From Adapted Resource
1.0 Learning Outcomes
1.1 Human Resource Management
1.2 Evolution and History of Human Resources Management
1.3 The Role of HRM in Organizations
1.4 The Human Resources Manager
1.5 Human Resources and Environmental Factors
1.6 HRM and Business Challenges
1.7 Key Terms
1.8 Summary
1.9 Knowledge Check
1.10 Exercises/Activities for Teachers and Students
1.11 Case Study: The Birth of a Marijuana Producer
2.0 Learning Outcomes
2.1 Human Resources Planning and Strategy
2.2 The HR Planning Process
2.3 Forecasting Demand for Labour
2.4 HR Demand Forecasting Method
2.5 Human Resources Supply
2.6 HR Response and Plan for Supply and Demand
2.7 Human Resources Information Systems (HRIS) and HR Analytics
2.8 HR Analytics
2.9 HR Analytics Application
2.10 Key Terms
2.11 Summary
2.12 Knowledge Check
2.13 Exercises/Activities for Teachers and Students
2.14 Case Study: The Power of HR Analytics for ACME Inc.
3.0 Learning Outcomes
3.1 Diversity, Rights, Ethics, Work-Life Balance
3.2 Federal Human Rights Laws
3.3 Provincial Human Rights Laws
3.4 Discrimination in Organizations
3.5 Employment Standards and Employment Equity
3.6 Key Terms
3.7 Summary
3.8 Knowledge Check
3.9 Exercises/Activities for Teachers and Students
3.10 Case Study: Visible Minorities
4.0 Learning Outcomes
4.1 Strategy and Job Analysis
4.2 Job Analysis
4.3 Job Description
4.4 Job Design
4.5 Approaches to Job Design
4.6 Contemporary Issues in Job Design
4.7 Key Terms
4.8 Summary
4.9 Knowledge Check
4.10 Exercises/Activities for Teachers and Students
4.11 Case Study: Job Analysis at Matrix Agricultural Systems
5.0 Learning Outcomes
5.1 The Recruitment Process
5.2 Recruitment Plan - Internal and External
5.3 The Law and Recruitment and Selection
5.4 Application Forms
5.5 Recruitment Strategies
5.6 An Interview Story
5.7 The Selection Process
5.8 Criteria for Interviews
5.9 Application and Resume-Review
5.10 Interview Bias
5.11 Interview Structures
5.12 Interview Types
5.13 Test Administration
5.14 Combining The Test Results Information
5.15 Selection Offers and Errors
5.16 Key Terms
5.17 Summary
5.18 Knowledge Check
5.19 Exercises/Activities for Teachers and Students
5.20 Case Study: Great Mattress Company
5.21 Case Study: Zendesk Recruitment: A Fictional Example
6.0 Learning Outcomes
6.1 Employee Training and Development
6.2 Onboarding Steps for New Employees
6.3 Training Delivery Methods
6.4 Methods of Delivery
6.5 Web-Based Learning
6.6 Employee Development
6.7 Career Development
6.8 Measuring Training Effectiveness
6.9 Key Terms
6.10 Summary
6.11 Knowledge Check
6.12 Exercises/Activities for Teachers and Students
6.13 Case Study: Training, Not Like It Used to Be
7.0 Learning Outcomes
7.1 Developing a Compensation Package
7.2 Goals of a Compensation Package
7.3 Job Evaluation and Pay Systems
7.4 Compensation Strategies and Pay Theories
7.5 Laws Relating to Pay
7.6 Goals of Employee Benefits
7.7 Mandatory and Voluntary Benefits
7.8 Flexible Benefits
7.9 Key Terms
7.10 Summary
7.11 Knowledge Check
7.12 Exercises/Activities for Teachers and Students
7.13 Case Study: Matching Compensation with Core Values
8.0 Learning Outcomes
8.1 Performance Management Systems
8.2 Managing Performance
8.3 Designing a Performance Management System
8.4 Steps in Performance Evaluation Process
8.5 Popular Performance Appraisal Models
8.6 Performance Appraisal Methods
8.7 Value of Performance Appraisals
8.8 Individual, Team, Manager Performance Reviews
8.9 Completing and Conducting the Appraisal
8.10 Managing Performance Issues
8.11 Disciplinary Processes for Performance Issues
8.12 Investigation of Performance Issues
8.13 Key Terms
8.14 Summary
8.15 Knowledge Check
8.16 Exercises/Activities for Teachers and Students
8.17 Case Study: A Tough Conversation
9.0 Learning Outcomes
9.1 Introduction to Occupational Health and Safety Legislation
9.2 Rights and Responsibilities
9.3 Record Keeping and Tracking Incidents
9.4 Joint Health and Safety Committee
9.5 Powers, Authority and Legal Implications
9.6 Related Legislation
9.7 WHMIS
9.8 Health Hazards at Work
9.9 Stress
9.10 Incident Investigation
9.11 Hazard Recognition, Assessment and Control
9.12 Investigation Steps
9.13 Promoting a Culture of Safety and Health
9.14 Key Terms
9.15 Summary
9.16 Knowledge Check
9.17 Exercises/Activities for Teachers and Students
9.18 Case Study: Workplace Safety - Commercial Hazards
10.0 Learning Outcomes
10.1 Definition and History of Unions
10.2 Reasons for Unionization
10.3 Union Objectives and Structures
10.4 Legislation and Unions
10.5 Organizing Unions and Collective Bargaining
10.6 Administration of the Collective Bargaining Agreement
10.7 The Future of Unions
10.8 Human Resources in Union Workplaces
10.9 Key Terms
10.10 Summary
10.11 Knowledge Check
10.12 Exercises/Activities for Teachers and Students
10.13 Case Study: Dissatisfied Employees and Unionization
11.0 Learning Outcomes
11.1 International Environments
11.2 Types of Structures of Global Companies
11.3 Defining the Countries
11.4 Culture Shock and Coping
11.5 Selection of Employees (Expatriates)
11.6 A Look at Cross-Cultural Conditions and HR
11.7 Training International Project Teams
11.8 Key Terms
11.9 Summary
11.10 Knowledge Check
11.11 Exercises/Activities for Teachers and Students
11.12 Case Study: American Factory
12.0 Learning Outcomes
12.1 HR Professionalism and Certification
12.2 Very Competitive Field
12.3 How To Earn Certification
12.4 Key Terms
12.5 Summary
12.6 Knowledge Check
12.7 Exercises/Activities for Teachers and Students
Versioning History
Ancillary Resources
References
12.0 Learning Outcomes 12.1 HR Professionalism and Certification 12.2 Very Competitive Field 12.3 How To Earn Certification 12.4 Key Terms 12.5 Summary 12.6 Knowledge Check 12.7 Exercises/Activities for Teachers and Students
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Human Resources Management - 3rd Edition Copyright © 2023 by Debra Patterson is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.