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Acknowledgments
About This Book
Changes From Adapted Resource
HRPA Competency Framework
1.0 Learning Outcomes
1.1 Human Resource Management
1.2 Evolution and History of Human Resources Management
1.3 The Role of HRM in Organizations
1.4 The Human Resources Manager
1.5 Human Resources and Environmental Factors
1.6 HRM and Business Challenges
1.7 Organizational Behaviour
1.8 Individual Behaviour and Approaches
1.9 Team Approaches
1.10 Organizational Approaches
1.11 Key Terms
1.12 Summary
1.13 Knowledge Check
1.14 Exercises/Activities for Teachers and Students
1.15 Case Study: The Birth of a Marijuana Producer
2.0 Learning Outcomes
2.1 Human Resources Planning and Processes
2.2 HR Budgets
2.3 Forecasting Demand for Labour
2.4 HR Demand Forecasting Method
2.5 Human Resources Supply
2.6 HR Response and Plan for Supply and Demand
2.7 Monitoring Performance
2.8 Human Resources and Technology, HRIS
2.9 HR Analytics
2.10 HR Analytics Application
2.11 HR Audits: An Interview
2.12 Key Terms
2.13 Summary
2.14 Knowledge Check
2.15 Exercises/Activities for Teachers and Students
2.16 Case Study: The Power of HR Analytics for ACME Inc.
3.0 Learning Outcomes
3.1 Diversity, Rights, Ethics, Work-Life Balance
3.2 Federal Human Rights Laws
3.3 Provincial Human Rights Laws
3.4 Discrimination in Organizations
3.5 Employment Standards and Employment Equity
3.6 Key Terms
3.7 Summary
3.8 Knowledge Check
3.9 Exercises/Activities for Teachers and Students
3.10 Case Study: Visible Minorities
4.0 Learning Outcomes
4.1 Strategy and Job Analysis
4.2 Job Analysis
4.3 Job Description
4.4 Job Design
4.5 Approaches to Job Design
4.6 Contemporary Issues in Job Design
4.7 Key Terms
4.8 Summary
4.9 Knowledge Check
4.10 Exercises/Activities for Teachers and Students
4.11 Case Study: Job Analysis at Matrix Agricultural Systems
5.0 Learning Outcomes
5.1 The Recruitment Process
5.2 Recruitment Plan - Internal and External
5.3 The Law and Recruitment and Selection
5.4 Application Forms
5.5 Recruitment Strategies
5.6 An Interview Story
5.7 The Selection Process
5.8 Criteria for Interviews
5.9 Application and Resume-Review
5.10 Interview Bias
5.11 Interview Structures
5.12 Interview Types
5.13 Test Administration
5.14 Combining The Test Results Information
5.15 Selection Offers and Errors
5.16 Key Terms
5.17 Summary
5.18 Knowledge Check
5.19 Exercises/Activities for Teachers and Students
5.20 Case Study: Great Mattress Company
5.21 Case Study: Zendesk Recruitment: A Fictional Example
6.0 Learning Outcomes
6.1 Learning Culture
6.2 Employee Training and Development
6.3 Onboarding Steps for New Employees
6.4 Training Framework
6.5 Methods of Delivery
6.6 Web-Based Learning
6.7 Employee Development
6.8 Career DevelopmentĀ
6.9 Measuring Training Effectiveness
6.10 Key Terms
6.11 Summary
6.12 Knowledge Check
6.13 Exercises/Activities for Teachers and Students
6.14 Case Study: Training, Not Like It Used to Be
7.0 Learning Outcomes
7.1 Developing a Compensation Package
7.2 Goals of a Compensation Package
7.3 Job Evaluation and Pay Systems
7.4 Compensation Strategies and Pay Theories
7.5 Laws Relating to PayĀ
7.6 Goals of Employee Benefits
7.7 Mandatory and Voluntary Benefits
7.8 Flexible BenefitsĀ
7.9 Key Terms
7.10 Summary
7.11 Knowledge Check
7.12 Exercises/Activities for Teachers and Students
7.13 Case Study: Matching Compensation with Core Values
8.0 Learning Outcomes
8.1 Performance Management Systems
8.2 Managing Performance
8.3 Designing a Performance Management System
8.4 Steps inĀ Performance Evaluation Process
8.5 Popular Performance Appraisal Models
8.6 Performance Appraisal Methods
8.7 Value of Performance Appraisals
8.8 Individual, Team, Manager Performance Reviews
8.9 Completing and Conducting the Appraisal
8.10 Managing Performance Issues
8.11 Disciplinary Processes for Performance Issues
8.12 Investigation of Performance Issues
8.13 Key Terms
8.14 Summary
8.15 Knowledge Check
8.16 Exercises/Activities for Teachers and Students
8.17 Case Study: A Tough Conversation
9.0 Learning Outcomes
9.1 Introduction to Occupational Health and Safety Legislation
9.2 Rights and Responsibilities
9.3 Record Keeping and Tracking Incidents
9.4 Joint Health and Safety Committee
9.5 Powers, Authority and Legal Implications
9.6 Related Legislation
9.7 WHMIS
9.8 Health Hazards at Work
9.9 Stress
9.10 Incident Investigation
9.11 Hazard Recognition, Assessment and ControlĀ
9.12 Investigation Steps
9.13 Promoting a Culture of Safety, Health and Wellness
9.14 Key Terms
9.15 Summary
9.16 Knowledge Check
9.17 Exercises/Activities for Teachers and Students
9.18 Case Study: Workplace Safety - Commercial Hazards
10.0 Learning Outcomes
10.1 Definition and History of Unions
10.2 Reasons for Unionization
10.3 Union Objectives and Structures
10.4 Legislation and Unions
10.5 Organizing Unions and Collective Bargaining
10.6 Administration of the Collective Bargaining Agreement
10.7 The Future of Unions
10.8 Human Resources in Union Workplaces
10.9 Employee Relations
10.10 Key Terms
10.11 Summary
10.12 Knowledge Check
10.13 Exercises/Activities for Teachers and Students
10.14 Case Study: Dissatisfied Employees and Unionization
11.0 Learning Outcomes
11.1 International Environments
11.2 Types of Structures of Global Companies
11.3 Defining the Countries
11.4 Culture Shock and Coping
11.5 Selection of Employees (Expatriates)
11.6 A Look at Cross-Cultural Conditions and HR
11.7 Training International Project Teams
11.8 Key Terms
11.9 Summary
11.10 Knowledge Check
11.11 Exercises/Activities for Teachers and Students
11.12 Case Study: American Factory
12.0 Learning Outcomes
12.1 HR Professionalism and Certification
12.2 Very Competitive Field
12.3 How To Earn Certification
12.4 Code of Ethics
12.5 Key Terms
12.6 Summary
12.7 Knowledge Check
12.8 Exercises/Activities for Teachers and Students
12.9 Case Study: Is the CHRP/CHRL designation worth it?
Financial Position
Financial Statement Analysis
Further Considerations in Financial Analysis
Knowledge Check
Slide Decks
Practice Exams
References
Versioning History
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Human Resources Management Copyright © 2023 by Debra Patterson is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.