1.11 Key Terms

Communication is the process of information being transmitted and understood between two or more people. (1.10)

Culture is the organization’s shared values, beliefs and attitudes and how they impact the employee’s behaviour. (1.5)

Employee Engagement is an individual’s cognitive (logical) and emotional (feelings) motivation to work toward organizational goals. (1.8)

A formal group comprises managers, subordinates, or both with close associations among group members that influence the behaviour of individuals in the group. (1.9)

A group is a collection of individuals who interact with each other such that one person’s actions impact the others. (1.9)

Groupthink is when groups working together for long periods begin to make decisions without providing any critical reasoning and agree on ideas. (1.9)

Human capital is defined as  achieving organizational effectiveness through the use of people’s skills, education,  knowledge, expertise and abilities (1.1)

Human Resource Management (HRM) is an integrated set of processes, practices, programs, and systems in an organization that focuses on the effective deployment and development of its employees. (1.1)

Informal groups are made up of two or more individuals who are associated with one another in ways not prescribed by the formal organization. (1.9)

Locus of control deals with the degree to which people feel accountable for their own behaviours. (1.8)

Manager is responsible for achieving the organization’s goals through the effort of its people. (1.3)

Non-verbal communication includes intonations, facial gestures, hand movements and sometimes even silence.  (1.10)

Norms are the beliefs, values and attitudes. (1.5)

Perception may be defined as the process with which individuals detect and interpret environmental stimuli. (1.8)

Organizational Behaviour (OB) is defined as the systematic study and application of knowledge about how individuals and groups act within the organizations where they work.(1.7)

Organizational performance is the company’s ability to achieve its goals and objectives. (1.1)

Organizational politics is the influence employees or certain employees have related to influencing other employees. (1.10)

Organizations are a group of people who have been given specific roles and responsibilities who work together to successfully achieve the goals of the organization. (1.1)

An organization’s structure is the hierarchy of a company’s individuals, teams and leaders. (1.1)

Personality encompasses the relatively stable feelings, thoughts, and behavioral patterns a person has.(1.8)

Person-job fit is the degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands. (1.8)

Person-organization fit refers to the degree to which a person’s values, personality, goals, and other characteristics match those of the organization. (1.8)

Power is the capacity of the organization to influence its employees. (1.10)

Self-enhancement bias is the tendency to overestimate our performance and capabilities and see ourselves in a more positive light than others see us.(1.8)

Self-Monitoring refers to the extent to which a person can monitor his or her actions and appearance in social situations (1.8)

Strategic management is the process of setting goals, procedures, and objectives in order to make a company or organization more competitive.(1.1)

Strategic plan is the organization’s plan to align its internal strengths and weaknesses with its external opportunities and threats. (1.1)

Structure of an organization means the division of labour, how the company coordinates and communicates to its employees, and how the workflow is established. (1.10)

SWOT Analysis is a planning tool and assessment of strengths, weaknesses, opportunities and threats. (1.1)

Teams are people who interact and influence each other, hold each other accountable for goals, and are viewed as a social group within the organization.  (1.9)

Values refer to stable life goals that people have, reflecting what is most important to them.(1.8)