About the Book
Preface
1. Introduction
2. Industry Expectations
3. Employer Expectations
4. Employee’s Role
5. Introduction
6. Skill Levels
7. Food Service Positions and Job Titles
8. Training and Certification
9. The B.C. Human Rights Code
10. Introduction
11. About the Employment Standards Act
12. Wages and Wage Statements
13. Working Conditions
14. Working as a Part of a Team
15. Strategies for Effective Communication
16. Work Behaviours
17. Introduction
18. Stress Management Techniques
19. Introduction
20. Principles of Organization and Time Management
21. Conflict Resolution
22. Effective Problem Solving and Decision Making
23. Introduction
24. Setting Goals
25. Preparing a Short- and Long-Term Career Plan
26. Preparing a Resumé
27. Cover Letters
28. Job Search Skills
29. Preparing for an Interview
Key Terms
References
About the Authors