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Operations management is all about making sure everything runs smoothly in a business, whether it’s producing goods or providing services. This chapter will explain how products are made, how businesses create value, and how they manage their resources and processes to be efficient and sustainable.
Learning Objectives
After reading this chapter, you should be able to do the following:
- Describe how the production process creates finished products and services that provide value and utility to buyers.
- Explain how operations management is closely intertwined with the production process in the manufacturing sector.
- Show how supply chain, value chain and the circular economy are intertwined.
- Discuss the role of the operations manager with special regard to production planning, production control, and quality control.
- Outline the role of production planning in manufacturing operations.
- Elaborate upon the role of production control in manufacturing operations.
- Explore the role of quality control in manufacturing operations.
- List the technologies used by manufacturing organizations to produce and deliver goods in an efficient, cost-effective manner.
- Identify the characteristics that distinguish service operations from manufacturing operations.
- Outline the role of operations planning in service organizations.
- Elaborate upon the role of operations control in service organizations.
- Explore the role of quality control in service organizations.
