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12.11: Risk Response Strategy

Risk response planning ensures risks are managed proactively, helping businesses achieve their objectives while minimizing potential disruptions. When analyzing risks and determining appropriate risk response strategies, business leaders must consider the following: [1]

  • Risk significance and urgency: High-impact risks often require avoidance or mitigation.
  • Cost-benefit analysis: The cost of mitigating or transferring the risk must be balanced against the potential impact.
  • Organizational goals: Align the response with strategic priorities and resources.
  • Risk appetite: An organization’s willingness to tolerate certain risks plays a significant role in determining the response.

Risk Response Strategies

Risk response strategies include:[2]

Risk Avoidance

    • Definition: Eliminating the risk entirely by choosing not to engage in the activity or decision that creates the risk.
    • Example: A company decides not to launch a product in a highly unstable market to avoid financial losses.
    • When to use: For high-probability, high-impact risks that cannot be mitigated to acceptable levels.

Risk Mitigation (Reduction)

    • Definition: Reducing the likelihood or impact of a risk to acceptable levels through preventive measures.
    • Example: Implementing stronger cybersecurity protocols to reduce the likelihood of data breaches.
    • When to use: For risks that are manageable with controls and investments.

Risk Transfer (Sharing)

    • Definition: Shifting the risk to a third party, such as through insurance, outsourcing, or contracts.
    • Example: Purchasing insurance for liability protection or hiring a third-party logistics provider to manage shipping risks.
    • When to use: For risks that are costly to manage internally or are outside the organization’s expertise.

Risk Acceptance (Retention)

    • Definition: Acknowledging the risk and choosing to accept its potential impact without taking specific preventive measures.
    • Example: A startup accepts the risk of initial financial losses while developing its product.
    • When to use: For low-impact, low-probability risks or when the cost of mitigation exceeds the potential loss.

Risk Exploitation (for Opportunities)

    • Definition: Taking actions to ensure a positive risk (opportunity) is fully realized.
    • Example: Expanding into a new market based on favourable conditions or trends.
    • When to use: For risks that present clear potential benefits if managed correctly.

Risk Enhancement (Opportunity-Related)

    • Definition: Increasing the likelihood or impact of a positive risk.
    • Example: Strengthening relationships with a key supplier to secure better terms or reliability.
    • When to use: When opportunities can be leveraged with added effort or resources.

Cellular Central — Managing Theft Risk

Cellular Central, a popular cell phone store located in a busy urban area, has identified theft as a significant risk. To address this, the management considers the following risk response strategies:

  • Avoidance: The store could choose to close its physical location and shift entirely to an online retail model, eliminating the risk of in-store theft.

  • Mitigation: Management may implement preventative measures such as staff training to recognize suspicious behaviour, installing security cameras, locking high-value items in display cases, and optimizing the store layout to reduce blind spots and opportunities for theft.

  • Transfer: The company could purchase commercial insurance that specifically covers losses due to theft, shifting the financial burden to an insurer.

  • Acceptance: Cellular Central may decide to accept the risk and set aside a designated budget to cover any potential losses, viewing theft as an operational cost of doing business.

Which risk response strategy would you recommend to the owner of Cellular Central? What things did you consider before making this recommendation?


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