13.0 Introduction

By the end of this chapter you should be able to:

• Perform tasks in word processing.
• Use online tools: spelling and grammar checks, thesaurus, synonym finders, dictionaries, and word-web apps.
• Research information on the internet.
• Utilize library services online.
• Bookmark useful references.
• Use electronic communication (e.g. email, social networks, college email, student portals).
• Create and use folders for organizing course work.
• Utilize different storage options (e.g. student drives, USB memory sticks, external drives, and cloud services).
• Explain the difference between information and knowledge.
• Describe information literacy.
• Identify the steps to a good research study.