8.6 Knowledge Check
Knowledge Check
Text Description
Multiple Choice Activity #1
What are the two primary categories of human communication discussed in the chapter?
- Written and oral communication
- Verbal and non-verbal communication
- Digital and face-to-face communication
- Interpersonal and mass communication
Multiple Choice Activity #2
Which of the following is an example of non-verbal communication?
- Writing an email to your professor
- Nodding your head to indicate agreement
- Speaking clearly during a presentation
- Sending a text message to a friend
Multiple Choice Activity #3
In the communication process, which step involves the recipient interpreting the message based on personal experiences, emotions, and biases?
- Encoding
- Channel selection
- Decoding
- Feedback
Multiple Choice Activity #4
In the communication process, which of the following is NOT listed as a common barrier to effective communication?
- Physical noise
- Technological interference
- Channel mismatch
- Personal confidence
Multiple Choice Activity #5
According to the chapter, what is the primary reason people resort to silence or violence in crucial conversations?
- They lack the vocabulary to express their thoughts
- They want to manipulate the conversation to gain control
- They experience high stakes, differing opinions, and strong emotions
- They are naturally aggressive or avoidant people
Multiple Choice Activity #6
What strategy can help restore trust and encourage open dialogue in a difficult conversation?
- Ignoring the other person’s concerns to keep the conversation short
- Using contrasting statements to clarify intentions
- Talking louder to establish dominance
- Focusing only on emotions instead of facts
Multiple Choice Activity #7
What is the key difference between a fact and an interpretation in communication?
- A fact is an accepted truth, while an interpretation is a personal assumption
- A fact is supported by observable evidence, whereas an interpretation is shaped by individual perception and bias
- An interpretation provides deeper insight than a fact and is therefore more reliable in discussions
- A fact is based on subjective understanding, while an interpretation is universally recognized
Correct Answers:
Activity #1: b. Verbal and non-verbal communication
Activity #2: b. Nodding your head to indicate agreement
Activity #3: c. Decoding
Activity #4: d. Personal confidence
Activity #5: c. They experience high stakes, differing opinions, and strong emotions
Activity #6: b. Using contrasting statements to clarify intentions
Activity #7: b. A fact is supported by observable evidence, whereas an interpretation is shaped by individual perception and bias
OpenAI. (2025). ChatGPT. [Large language model]. https://chat.openai.com/chat
Prompt: Please create seven multiple-choice questions with answers based on the content shared.
