8.0 Learning Objectives

At the end of this chapter, you will be able to:

• Describe what communication is and explain its role in the pursuit of wellness.
• Distinguish between verbal and non-verbal communication, noting how each form conveys and reinforces messages.
• Identify the main steps involved in the communication process and list potential barriers that can disrupt effective communication.
• Explore different methods to influence others.
• Recognize when a conversation becomes crucial and how this impacts constructive dialogue.
• Understand the signs and consequences of the two natural and unproductive responses to crucial conversations.
• Distinguish objective facts from subjective interpretation and explain how interpretations can escalate emotions and conflict.
• Explore de-escalation techniques to promote constructive dialogue.