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8.5 Chapter References

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Allen, D. G., & Griffeth, R. W. (1997). Vertical and lateral information processing; Fulk, J., & Boyd, B. (1991). Emerging theories of communication in organizations. Journal of Management, 17, 407–446.

Ashcraft, K., & Mumby, D. K. (2003). Reworking gender. Thousand Oaks, CA: Sage.

Axtell, R. E. (1998). Gestures: The do’s and taboos of body language around the world. New York: John Wiley.

Barrett, D. J. (2006). Leadership communication. New York: McGraw-Hill/Irwin; Improving verbal skills. (1997).  http://www.itstime.com/aug97.htm.

Barry, B., & Fulmer, I. S. (2004). The medium and the message: The adaptive use of communication media in dyadic influence. Academy of Management Review, 29, 272–292.

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Crampton, S. M. (1998). The informal communication network: Factors influencing grapevine activity. Public Personnel Management.  http://www.allbusiness.com/management/735210-1.html.

Daft, R. L., & Lengel, R. H. (1984). Information richness: A new approach to managerial behaviour and organizational design. In B. Staw & L. Cummings (Eds.), Research in organizational behaviour, vol. 6 (pp. 191–233). Greenwich, CT: JAI Press.

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Fine, D. (2005). The fine art of small talk. New York: Hyperion.

Gabor, D. (1983). How to start a conversation and make friends. New York: Legacy; Post, E. (2005). Emily Post’s etiquette advantage in business. New York: Collins Living.

Hall, E. (1976). Beyond culture. Garden City, NY: Doubleday.

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Iacocca, L., & Novak, W. (1984). Iacocca: An autobiography. New York: Bantam Press.

Kacmar, K. M., Witt, L. A., Zivnuska, S., & Gully, S. M. (2003). The interactive effect of leader-member exchange and communication frequency on performance ratings. Journal of Applied Psychology, 88, 764–772.

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Kurland, N. B., & Pelled, L. H. (2000). Passing the word: Toward a model of gossip and power in the workplace. Academy of Management Review, 25, 428–438.

Lengel, R. H., & Daft, D. L. (1988). The selection of communication media as an executive skill. Academy of Management Executive, 11, 225–232.

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Martens, M. L., Jennings, J. E., & Devereaux, J. P. (2007). Do the stories they tell get them the money they need? The role of entrepreneurial narratives in resource acquisition. Academy of Management Journal, 50, 1107–1132.

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Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2002). Crucial conversations: Tools for talking when stakes are high. New York: McGraw-Hill.

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Schnake, M. E., Dumler, M. P., Cochran, D. S., & Barnett, T. R. (1990). Effects of differences in subordinate perceptions of superiors’ communication practices. Journal of Business Communication, 27, 37–50.

Siegman, A. W. (1985). Multichannel integrations of nonverbal behaviour. Hillsdale, NJ: L. Erlbaum Associates.

Snyder, R. A., & Morris, J. H. (1984). Organizational communication and performance. Journal of Applied Psychology, 69, 461–465.

Sypher, B. D., Bostrom, R. N., & Seibert, J. H. (1989). Listening, communication abilities, and success at work. Journal of Business Communication, 26, 293–303.

Tramel, M., & Reynolds, H. (1981). Executive leadership. Englewood Cliffs, NJ: Prentice Hall; Saltman, D., & O’Dea, N. Conflict management workshop PowerPoint presentation. http://www.nswrdn.com.au/client_images/6806.PDF.

U.S. Department of Labor, Employment and Training Administration. (2025, August 26). Active listening [Skill detail]. O*NET OnLine. https://www.onetonline.org/skills/scale/2.A.1.b

Yates, J., & Orlikowski, W. J. (1992). Genres of organizational communication: A structurational approach to studying communication and media. Academy of Management Review, 17, 299–326.