15.4 Chapter Summary
To summarize, in this chapter, we have reviewed what defines organizational culture, how it is created, and how it can be changed. Corporate culture may be the greatest strength or a serious limitation for a company, depending on whether the values held are in line with corporate strategy and environmental demands. Even though changing an organization’s culture is difficult, the success of the organization may require the change. Leaders, through their actions, role modelling, rule-making, and story creation, serve as instrumental change agents.
Group Exercise
Recruiting Employees Who Fit the Culture
You are an employee of a local golf course. The course currently employs 25 employees and is growing. This is a family-owned business, and employees feel a sense of belonging to this company. Business is conducted in an informal manner, there are not many rules, and people feel like they are part of a family. There are many friendships at work, and employees feel that they have a lot of autonomy regarding how they perform their jobs. Customer service is also very important in this company. Employees often chat with their customers about golf and recommend things they might like. Because the company is growing, they will need to hire several employees over the next months. They want to establish recruitment and selection practices so that they can hire people who have a high degree of fit with the current culture.
Working within groups, discuss the effectiveness of the following recruitment tools. Evaluate each recruitment source. Which ones would yield candidates with a high degree of fit with the company’s current culture?
- Newspaper advertisements
- Magazine advertisements
- Radio advertisements
- Social Media Posts
- Hiring customers
- Hiring walk-ins
- Employee referrals
- Using online sources such as Indeed or Glassdoor
Next, create interview questions for a person who will work on the sales floor. What types of questions would you ask during the interview to assess person-organization fit? How would you conduct the interview (who would be involved in the interviewing process, where would you conduct the interview, and so on) to maximize the chances of someone with a high person-organization fit?
“15.8: Conclusion” & “15.9: Exercises” from Organizational Behavior by LibreTexts is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 International License, except where otherwise noted.
