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Acknowledgements
About this Book
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1.0 Learning Objectives
1.1 Defining Marketing
1.2 Marketing for the Golf Industry
1.3 Why Study Marketing?
1.4 Typical Marketing Channels
1.5 Market Segmentation
1.6 Chapter Summary
2.0 Learning Objectives
2.1 Social Media Marketing
2.2 Social Media Platforms and Use
2.3 Social Media in the Club Environment
2.4 A 6-Step Social Media Marketing Framework
2.5 The Influence of Social Media on Marketing in the Golf Industry
2.6 Chapter Summary
3.0 Learning Objectives
3.1 Technology
3.2 Email Marketing
3.3 Nine Steps to Executing an Email Campaign
3.4 Pay-Per-Click Advertising
3.5 Chapter Summary
4.0 Learning Objectives
4.1 Defining Customer Relationship Management
4.2 Developing Rapport
4.3 Loyalty Management
4.4 Customer Satisfaction
4.5 Chapter Summary
5.0 Learning Objectives
5.1 Industry Partnerships in the Golf Industry
5.2 Public Relations Activities and Tools
5.3 Corporate Sales and Merchandising
5.4 Chapter Summary
6.0 Learning Objectives
6.1 The Relationship Between an Organization and its Environment
6.2 Golf Tourism
6.3 The Macro Environment
6.4 The Micro Environment
6.5 Chapter Summary
7.0 Learning Objectives
7.1 Factors That Influence Consumers’ Buying Behaviour
7.2 Low-Involvement Versus High-Involvement Buying Decisions and the Consumer’s Decision-Making Process
7.3 Stages in the Buying Process
7.4 Psychological Factors
7.5 Revenue Generation in the Golf Industry
7.6 Chapter Summary
8.0 Learning Objectives
8.1 The Characteristics of Business-to-Business (B2B) Markets
8.2 Stages in the B2B Buying Process and B2B Buying Situations
8.3 Ethics in the Club Industry
8.4 Chapter Summary
9.0 Learning Objectives
9.1 The Marketing Mix
9.2 Golf Memberships
9.3 Understanding External Factors
9.4 Customer Segmentation: Knowing the Customer
9.5 MILLIONS Flywheel Model
9.6 Fan Theory
9.7 Chapter Summary
10.0 Learning Objectives
10.1 The Marketing Research Process
10.2 Marketing Information Systems
10.3 Types of Research Design
10.4 Primary and Secondary Research
10.5 Online Surveys: Gathering Data
10.6 Chapter Summary
11.0 Learning Objectives
11.1 The Marketing Plan
11.2 Marketing Planning Roles
11.3 Functions of the Marketing Plan
11.4 Forecasting
11.5 Ongoing Marketing Planning and Evaluation
11.6 Chapter Summary
Appendix: Transcripts
Appendix: Ancillary Resources
References
Version History
2.0 Learning Objectives 2.1 Social Media Marketing 2.2 Social Media Platforms and Use 2.3 Social Media in the Club Environment 2.4 A 6-step Social Media Marketing Framework 2.5 The Influence of Social Media on Marketing in the Golf Industry 2.6 Chapter Summary
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Marketing for Golf Management Copyright © 2024 by Colin Robertson is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.