Holistic Conflict Management

Welcome to the Indigenous Workways module on Conflict Management and its impact on Indigenous employees in the workplace. This module has the goal of achieving many objectives throughout your journey in this course. Before beginning, you can review the aims and objectives of the course provided below.

Part I: Introduction

• Welcome and module overview
• Importance of understanding Indigenous approaches to conflict management

Part II: Understanding and Recognizing Workplace Conflict Management

• Understanding workplace conflict and its consequences
• Different approaches to conflict management
• Understanding Indigenous values for relationality and holism
• Examples of traditional Indigenous conflict management approaches
• Identifying signs of conflict in organizational settings
• Common sources of conflict for Indigenous employees
• Illustrative case studies

Part III: The Impact and Application of Workplace Conflict Management for Indigenous Employees

• Why do we need culturally appropriate conflict management practices for Indigenous employees?
• What conflict management approaches do Indigenous employees in Southwest Ontario prefer?
• Bringing relationality and holism to workplace conflict management
• The role of third parties in conflict resolution
• Trust as a cornerstone of conflict management for Indigenous employees
• Examples and reflection
• Adapting your approach when managing conflict with Indigenous employees
• Strategies for promoting culturally informed conflict management
• Encouraging open communication and active listening
• Summary
• Additional resources