Workplace Conflict for Indigenous Employees

In their discussions with Indigenous employees, researchers at Indigenous Workways found that the most frequently mentioned sources of workplace conflict were:

• differing opinions
• interpersonal conflict
• power-related
• racism

Differing opinions and interpersonal conflict are examples of common workplace conflict related to task (getting the work done) and relationship (working with others). Conflict that is related to power and racism is more likely to be experienced by employees from minority groups who might not feel safe or empowered to voice their concerns. Such conflict may arise in situations of cultural misunderstandings, stereotype and bias, and resource allocation.

Let’s learn more about these individual elements now!

Cultural Misunderstandings

Cross-cultural communication is difficult because people have different expectations for communication at work, communication styles, and meanings associated with words and actions.

Canadian employees may be more direct and Indigenous employees more indirect in their communication style, leading to misunderstanding or an overreading of cues when interpreting a message. Cultural misunderstandings can be a significant source of conflict. For Indigenous employees, differences in communication styles, perceptions of hierarchy, and views on time and punctuality can lead to tensions.

Stereotyping and Bias

Stereotyping and bias can create a hostile work environment for minoritized and Indigenous employees.

A Blackfoot individual from the Peigan First Nation in Southern Alberta shared a personal experience that illustrates these challenges. Previously employed as a teller in a bank within a small Mormon community, she recounted an incident where a White customer hesitated to be served by her. Despite explaining her equal training, the customer expressed surprise at her last name, associated with the Blackfoot community. The customer’s discomfort escalated to the point where he insisted on being served by her supervisor. Following this incident, the employee felt a mix of frustration and sadness, leading her to avoid attending to White customers afterward.

Resource Allocation and Opportunities

Conflict is common when certain social groups have more access to opportunities and resources than other social groups. Encouraging open dialogue about equity and inclusion can help identify and rectify issues related to resource allocation and prevent conflict before it erupts.