9.2: Elements of a market research report

The market research report marks the culmination of the project, but it also marks the beginning of the recommendations’ implementation and action phase. Having established the decision problem, chosen a research method, identified a target population sample, collected and analyzed data accurately, and, hopefully, produced sound findings, the next step is to prepare the report and possibly present it to a group of decision makers. Usually, this involves writing a report and, occasionally, creating a slide show based on the report.

The six fundamental components of a research report are as follows:

  1. Title Page: This section provides an overview of the report, including its purpose, who requested it, when and how it was conducted.
  2. Table of Contents: This section lists all of the major sections of the report along with any graphs or charts, along with the page numbers where they are located.
  3. Executive Summary: This section provides a brief summary of all the details in the report, suitable for both executives and nonexecutives who may not have the time to read the entire document.
  4. Methodology and Limitations: The methodology section of the report explains the technical details of how the research was designed and conducted. The section explains, for example, how the data was collected and by whom, the size of the sample, how it was chosen, and whom or what it consisted of (e.g., the number of women versus men or children versus adults). It also includes information about the statistical techniques used to analyze the data. Every study has errors—sampling errors, interviewer errors, and so forth. The methodology section should explain these details, so decision makers can consider their overall impact. The margin of error is the overall tendency of the study to be off kilter—that is, how far it could have gone wrong in either direction. Remember how newscasters present polls before an election? They always say, “This candidate is ahead 48 to 44 percent, plus or minus 2 percent.” That “plus or minus” is the margin of error. The larger the margin of error is, the less likely the results of the study are accurate. The margin of error needs to be included in the methodology section.
  5. Findings: If there is additional research or secondary data that supports the study’s conclusions, it can be included in the findings section to help demonstrate that the study accomplished its goals. The findings section is an expanded, more detailed version of the executive summary that provides additional information about the statistics that the research uncovered and that support the study’s conclusions.
  6. Recommendations. The recommendations section should include a description of the course of action you believe should be followed in light of the research’s findings as well as the project’s objectives. Examples

Staff members have the most knowledge about the organization or business, so they will know what should and should not be included in the final research report and presentation. When preparing the report, it is important to keep the readership in mind. Avoid using technical jargon that decision makers and other readers will not understand; if you must use technical terms, explain them. Additionally, proofread the document to catch any typos or grammatical errors; ask a couple of people to proofread behind you to catch any mistakes you might have missed. Lastly, since many research reports are presented using slideshows, avoid trying to include every detail of the report on the slides. People attending the presentation will not have the time to go through the lengthy and boring material, and even if they do, it is unlikely that they will be paying attention to the presenter.

During or after the presentation, attendees can review the longer, paper version of the report so they can read the details at a convenient time, if they choose to. Instead of including all the information from the study on the slides, condense each section of the report down to key points and add some “talking points” only the presenter will see.

References

Albrecht, M. G., Green, M., & Hoffman, L. (2023). Principles of Marketing. OpenStax, Rice University. CC BY 4.0

Author removed at request of original publisher. (2022). Principles of Marketing – H5P Edition. BC Campus Open Education. CC BY-NC-SA 4.0

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Introduction to Market Research Copyright © by Julie Fossitt is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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