We wish to acknowledge and express gratitude to Indigenous peoples for their contributions as we work towards reconciliation by learning about the people, the land, and traditional territories on which we work and reside. Conestoga College is located on the traditional territory of the Anishnawbe, Haudenosaunee, and Neutral peoples. Georgian College campuses are situated on the traditional land of the Anishnaabeg people. The Anishnaabeg include the Odawa, Ojibwe, and Pottawatomi nations, collectively known as the Three Fires Confederacy. Sheridan campuses reside on traditional land territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy.
Gratitude and Thanks
We acknowledge the following list of people who supported and participated in this project.
Conestoga College ITAL
Barbara Kelly PhD, Vice-President of Academic/Student Affairs/Human Resources and Research
Gary Hallam M.Sc., Vice President, International & Executive Dean School of Business, School of Hospitality & Culinary Art
Michelle Grimes PhD, Dean School of Business
Jeff Fila PhD, Director of Special Projects
Lil Premsukh, MA(LIC), CDP Chair, School of Business
Georgian College CAAT
Maher Ghalayini MBA, LLM, EdD, Associate Vice President, Academic
Pavla Kazda MBA PMP, Dean School of Business, Automotive Business
Sara Budd M.Ed, Associate Dean School of Business, Automotive Business
Sheridan College ITAL
Anne-Liisa Longmore EdD, Dean Pilon School of Business
Brian Chama PhD, Associate Dean Pilon School of Business
Actors for Videos and Images
Thank you to the wonderful volunteers for their outstanding performances in our scenario videos.
Jess Bailey (Client, Client who is Hard of Hearing)
Meher Kaur Chhabra (Nurse, Client in Altered State)
Royston Dalmeida (Client’s Son, Cultural Sensitivity)
Erjona Ferizi (Client, Professional Boundaries)
Jocelyn Kiryluk (Alice HCA, Cultural Sensitivity)
Stephanie Lewis (HOA, Client who is Hard of Hearing)
Tina Maputol (Alternate)
Camila Redondo Morant (HOA, Client who is Hard of Hearing)
Blessing Okeoghene Omobo (HOA, Client in Altered State)
Mariam Raza (Mrs. Singh Client, Cultural Sensitivity)
Kevin Swayze (Ken Client, Altered State)
Stephen Njenga (Client, Client with Anxiety, HOA, Professional Boundaries)
Devesh Rajarshi (HOA, Client with Anxiety)
Holly Ashbourne, Hon. BA, MLIS Conestoga College ITAL, Library Technologist for eLearning and Digital Skills, acting as liaison to accessibility and library supports, for providing a final review and ongoing support with Pressbooks and H5P technologies through training workshops, technical support, editing, and final checks.
Erjona Ferizi, our OER Projects Assistant, who on her co-op from the Bachelor of Public Relations program at Conestoga College ITAL provided ongoing administrative support, coordinated events, and completed extensive first-line copy edits, accessibility checks, labelling multiple images and participating in content creation and learner review feedback.
Stephanie Lewis, OER Assistant, Health Office Administration Program, Conestoga College ITAL through the fall semester of 2021, co-constructed alongside us content and interactive learning objects. Additional thanks for examining the content and providing feedback from the learner’s perspective. Thank you for paying it forward for future learners.
Camila Redondo Morant, OER Assistant, Health Office Administration Program, Conestoga College ITAL through the fall and winter semesters of 2021/2022, co-constructed alongside us content and interactive learning objects. Additional thanks for examining the content and providing feedback from the learner’s perspective. Thank you for paying it forward for future learners.
James Yochem, Hon. BA, MLIS Copyright Coordinator, Conestoga College ITAL for answering numerous copyright and copy edit questions.
Antonina Gousseva, BA, Dipl. LIT, Conestoga College ITAL for ensuring this resource met all accessibility requirements.
Rob Parker, MA, Manager, Instructional Design- Online Learning Centre, Conestoga College ITAL for providing insight into game design for learning
Jesslyn Wilkinson, BA Hons, OCT Educational Technology Consultant – Teaching and Learning, Conestoga College ITAL for providing insight into game design for learning.
We wish to thank our Ontario colleagues, learners, and community members for providing testing and feedback.
Jennifer Ethier MSc., Professor Office Administration – Health Services program, Georgian College CAAT
Wendy Fisher Dipl., CMS, Professor and Coordinator, Office Administration – Health Services program, Mohawk College CAAT
Kellie Hayward BA., MEd, Professor, Office Administration Sheridan College ITAL
Dina Mikhael, MD, MSc., Professor, Office Administration- Health Services program, Sheridan College ITAL
Kahan Durgesh Choksi, Office Administration – Health Services, Georgian College CAAT
Ms. Jennifer Wilson, Office Administration – Health Services, Georgian College CAAT
Anam Rai, Office Administration – Health Services, Sheridan College ITAL
Magdalena Niegoda, Health Office Administration, Conestoga College ITAL
Kasteyle Castillo, Health Office Administration, Conestoga College ITAL
Qiaohui Li, Health Office Administration, Conestoga College ITAL
Chandani Patel, Health Office Administration, Conestoga College ITAL
Katherine Chua, Health Office Administration, Conestoga College ITAL
Melvin Goodwin, Community Member
Learner Content Contributors via Contest Submissions
Nicole Skinner, Office Administration – Health Services, Georgian College CAAT
Tara Friedmann, Health Office Administration program, Conestoga College ITAL
Hawagor Ilyas Unia, Health Office Administration program, Conestoga College ITAL
We wish to thank our media partners for their contributions.
David Ward Media and crew for video services
Krystal Carter Communications for photography services
We have done our best to acknowledge all participants involved and with correct job titles and credentials. In the event, we have made an error please reach out to any one of the authors to have this corrected.
Book cover media attributions: