Acknowledgements

Land Acknowledgement

We wish to acknowledge and express gratitude to Indigenous peoples for their contributions as we work towards reconciliation by learning about the people, the land, and traditional territories on which we work and reside. Conestoga College is located on the traditional territory of the Anishnawbe, Haudenosaunee, and Neutral peoples. Georgian College campuses are situated on the traditional land of the Anishnaabeg people. The Anishnaabeg include the Odawa, Ojibwe, and Pottawatomi nations, collectively known as the Three Fires Confederacy. Sheridan campuses reside on traditional land territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy.

Gratitude and Thanks

We acknowledge the following list of people who supported and participated in this project.

Leadership Teams

Conestoga College ITAL

Barbara Kelly PhD, Vice-President of Academic/Student Affairs/Human Resources and Research

Gary Hallam M.Sc., Vice President, International & Executive Dean School of Business, School of Hospitality & Culinary Art

Michelle Grimes PhD, Dean School of Business

Jeff Fila PhD, Director of Special Projects

Lil Premsukh, MA(LIC), CDP Chair, School of Business

Georgian College CAAT

Maher Ghalayini MBA, LLM, EdD, Associate Vice President, Academic

Pavla Kazda MBA PMP, Dean School of Business, Automotive Business

Sara Budd M.Ed, Associate Dean School of Business, Automotive Business

Sheridan College ITAL

Anne-Liisa Longmore EdD, Dean Pilon School of Business

Brian Chama PhD, Associate Dean Pilon School of Business

Actors for Videos and Images

Thank you to the wonderful volunteers for their outstanding performances in our scenario videos.

Jess Bailey (Client, Client who is Hard of Hearing)

Meher Kaur Chhabra (Nurse, Client in Altered State)

Royston Dalmeida (Client’s Son, Cultural Sensitivity)

Erjona Ferizi (Client, Professional Boundaries)

Jocelyn Kiryluk (Alice HCA, Cultural Sensitivity)

Stephanie Lewis (HOA, Client who is Hard of Hearing)

Tina Maputol (Alternate)

Camila Redondo Morant (HOA, Client who is Hard of Hearing)

Blessing Okeoghene Omobo (HOA, Client in Altered State)

Mariam Raza (Mrs. Singh Client, Cultural Sensitivity)

Kevin Swayze (Ken Client, Altered State)

Stephen Njenga (Client, Client with Anxiety, HOA, Professional Boundaries)

Devesh Rajarshi (HOA, Client with Anxiety)

Support Teams

Holly Ashbourne, Hon. BA, MLIS Conestoga College ITAL, Library Technologist for eLearning and Digital Skills, acting as liaison to accessibility and library supports, for providing a final review and ongoing support with Pressbooks and H5P technologies through training workshops, technical support, editing, and final checks.

Erjona Ferizi, our OER Projects Assistant, who on her co-op from the Bachelor of Public Relations program at Conestoga College ITAL provided ongoing administrative support, coordinated events, and completed extensive first-line copy edits, accessibility checks, labelling multiple images and participating in content creation and learner review feedback.

Stephanie Lewis, OER Assistant, Health Office Administration Program, Conestoga College ITAL through the fall semester of 2021, co-constructed alongside us content and interactive learning objects. Additional thanks for examining the content and providing feedback from the learner’s perspective. Thank you for paying it forward for future learners.

Camila Redondo Morant, OER Assistant, Health Office Administration Program, Conestoga College ITAL through the fall and winter semesters of 2021/2022, co-constructed alongside us content and interactive learning objects. Additional thanks for examining the content and providing feedback from the learner’s perspective. Thank you for paying it forward for future learners.

James Yochem, Hon. BA, MLIS  Copyright Coordinator, Conestoga College ITAL for answering numerous copyright and copy edit questions.

Antonina Gousseva, BA, Dipl. LIT, Conestoga College ITAL for ensuring this resource met all accessibility requirements.

Rob Parker, MA, Manager, Instructional Design- Online Learning Centre, Conestoga College ITAL  for providing insight into game design for learning

Jesslyn Wilkinson, BA Hons, OCT Educational Technology Consultant – Teaching and Learning, Conestoga College ITAL for providing insight into game design for learning.

Reviewers

We wish to thank our Ontario colleagues, learners, and community members for providing testing and feedback.

Jennifer Ethier MSc., Professor Office Administration – Health Services program, Georgian College CAAT

Wendy Fisher Dipl., CMS, Professor and Coordinator, Office Administration – Health Services program, Mohawk College CAAT

Kellie Hayward BA., MEd, Professor, Office Administration Sheridan College ITAL

Dina Mikhael, MD, MSc., Professor, Office Administration- Health Services program, Sheridan College ITAL

Kahan Durgesh Choksi, Office Administration – Health Services, Georgian College CAAT

Ms. Jennifer Wilson, Office Administration – Health Services, Georgian College CAAT

Anam Rai, Office Administration – Health Services, Sheridan College ITAL

Magdalena Niegoda, Health Office Administration, Conestoga College ITAL

Kasteyle Castillo, Health Office Administration, Conestoga College ITAL

Qiaohui Li, Health Office Administration, Conestoga College ITAL

Chandani Patel, Health Office Administration, Conestoga College ITAL

Katherine Chua, Health Office Administration, Conestoga College ITAL

Melvin Goodwin, Community Member

Learner Content Contributors via Contest Submissions

Nicole Skinner, Office Administration – Health Services, Georgian College CAAT

Tara Friedmann,  Health Office Administration program, Conestoga College ITAL

Hawagor Ilyas Unia, Health Office Administration program, Conestoga College ITAL

Media

We wish to thank our media partners for their contributions.

David Ward Media and crew for video services

Krystal Carter Communications for photography services

Disclaimer

We have done our best to acknowledge all participants involved and with correct job titles and credentials. In the event, we have made an error please reach out to any one of the authors to have this corrected.