Chapter 3: Communicating in the Workplace
Chapter Learning Objectives
This chapter will help you
- identify how to choose the format—text, email, memo, or letter— for workplace communication;
- determine advantages, disadvantages, and expectations for workplace communication formats;
- use guidelines for writing emails, memos, and letters; and
- determine how to format formal emails, memos and letters.
Chapter Overview
Workplace communication in written form requires skill and expertise. Writing in an online environment requires tact, skill, and an awareness that what you write may be on record indefinitely. From emails to memos to letters, your written workplace communication represents you and your company: your goal is to make it clear, concise, and professional.
This chapter provides the guidelines for choosing between workplace communication formats and using those formats correctly.
