Chapter 2: Choosing a Writing Approach and Design
Chapter Learning Objectives
This chapter will help you
- identify the characteristics of the direct pattern of delivering information;
- explore a document’s readability and how this is related to its design;
- examine options for a technical document’s headings; and
- determine when and how to use different types of lists.
Chapter Overview
There are numerous choices we can make as a technical writer to ensure our message is clearly understood by our intended audience. These choices include the organization of the message along with the intentional use of headings, list, and spacing in the document.
This chapter will help you consider these choices and their impact on your reader.
