Chapter 3: Review
This chapter, Communicating in the Workplace, is intended to help you determine which format to use for workplace communications.
Here are the key takeaways from the chapter:
- Workplace communication can use various formats. The most simple format, which can be used for informal communication, is texting. (3.1)
- Email communication has replaced letters and memos for many workplace communications. Emails are advantageous because they can be sent quickly and easily. (3.2)
- When writing a workplace email, there are guidelines to help ensure that the email is written effectively. (3.2)
- Memos should be used for internal communications such as policies and procedures. (3.3)
- Unlike emails, memos should not include an opening or closing salutation. (3.3)
- Choose a letter format if the communication will be sent outside of the organization and requires some formality. (3.4)
- The guidelines for writing letters include using correct addresses, choosing appropriate salutations, and formatting carefully. (3.4)
