3.1: Texting

When Are Texts Used for Workplace Communications?

Text messages and e-mails are part of our communication landscape, and skilled business communicators consider them a valuable tool to connect.

Whatever digital device you use, written communication in the form of brief messages has become a common way to connect. It is useful for short exchanges and a convenient way to stay connected with others when talking on the phone would be cumbersome. Texting is not useful for long or complicated messages and careful consideration should be given to the audience.

When texting, always consider your audience and purpose. Choose words, terms, or abbreviations that will deliver your message appropriately and effectively.

What Are the Tips for Effective Workplace Texting?

• Know your recipient. “? % dsct” may be an understandable way to ask a close associate what the proper discount is to offer a certain customer, but if you are writing a text to your boss, it might be wiser to write, “what % discount does Murray get on $1K order?”
• Anticipate unintentional misinterpretation. Texting often uses symbols and codes to represent thoughts, ideas, and emotions. Be aware of its limitation and prevent misinterpretation with brief messages.
• Avoid overuse. Texting is a tool. Use it when appropriate but don’t overuse it.