[1] Time Magazine (2001). “Best Inventions of 2001: Motorized Surfboard.” Retrieved from: http://content.time.com/time/specials/packages/article/0,28804,1936165_1936240_1936351,00.html

[2] Hydroforce Group LLC (2012). “Powerski Jetboards.” Retrieved from: http://www.powerski.com/content/psi_index.php

[3] Janzen, N. (2017). The Decline in Manufacturing’s Share of Total Canadian Output – A Source of Concern? Retrieved from: http://www.rbc.com/economics/economic-reports/pdf/other-reports/Manufacturing%20Trends-Feb2017.pdf

[4] Statistics Canada. Table 14-10-0023-01 Labour force characteristics by industry, annual (x 1,000) DOI: https://doi.org/10.25318/1410002301-eng

[5] Hess, A., E., M. (2013). “The Ten Largest Employers in America.” USA Today. Retrieved from: http://www.usatoday.com/story/money/business/2013/08/22/ten-largest-employers/2680249/

[6] Restaurant Brands International Limited Partnership (2016). “2015 Form 10-K.” Retrieved from: http://investor.rbi.com/~/media/Files/B/BurgerKing-IR/documents/10-k-rbi-lp-feb-26-2016.pdf

[7] Burger King (2016). “About Us.” Retrieved from: http://www.bk.com/about-bk

[8] Information on Burger King was obtained from an interview with David Sell, former vice president of Central, Eastern, and Northern Europe divisions and president of Burger King France and Germany.

[9] NPD (2012). “Drive-Thru Windows Still Put the Fast in Fast Food Restaurants, NPD Reports.” Retrieved from: https://www.npd.com/wps/portal/npd/us/news/press-releases/pr_120530a/

[10] Carlzon, J. (1987). Moments of Truth. Cambridge, MA: Ballinger Publishing Company.

[11] Ritz-Carlton Hotels. Gold Standards. Retrieved from: http://www.ritzcarlton.com/en/about/gold-standards

[12] Kelso, A. (2014). “Business lessons from the late founder of Chick-fil-A.” Retrieved from: http://www.qsrweb.com/articles/business-lessons-from-the-late-founder-of-chick-fil-a/

[13] Sheridan, M. (2010). “8 Reasons Why Chick-fil-A has the Best Business Model in America.” Retrieved from: https://www.thesaleslion.com/8-reasons-why-chick-fil-a-has-the-best-business-model-in-america/

[14] American Society for Quality (n.d.). “Six Sigma Forum: Quality definition.” Retrieved from: http://asq.org/sixsigma/quality-information/termsq-sixsigma.html

[15] Powerski.com (2005). “About Powerski International.” Retrieved from: http://www.powerski.com/aboutpsi.htm

[16] RGIS (2015). “Retail: Why RGIS.” Retrieved from: http://www.rgis.com/retail