Student Experience Customer Service Standards

The Student Experience team strives to deliver quality customer service every day. Generic email accounts are reviewed several times each business day. We encourage students to use these email addresses for communication or to direct their questions to any member of the Student Experience Team. For team member coordinates, please refer to the Student Experience Team directory in this handbook.

All efforts will be made to respond to voicemail and email messages within 1 business day, but it may take up to 2 business days during peak times.