Transitioning from the classroom to your first co-op, internship, practicum or job involves learning that workplaces have different standards and expectations of behaviour, communication and interactions than other spaces.

Professionalism is a crucial set of skills that show you are reliable, respectful, and ready to contribute. Professionalism is reflected in your attitude, your accountability for your work, and your ability to adapt and positively add to the workplace culture.

It also guides how you communicate, from writing clear emails to participating effectively in meetings. This chapter will provide you with the practical knowledge needed to navigate any professional environment with confidence and build a strong reputation from day one.

The ART of Professionalism

Rhonda Sutton’s article, “The ART of Professionalism,” invites post-secondary students to view their careers as creative works, shaped by intentional choices and behaviors. She reframes professionalism as a dynamic and personal process, not just a checklist of technical skills. Instead, it includes human-centered competencies such as self-awareness, ethical conduct, and interpersonal effectiveness—qualities essential for meaningful collaboration and long-term success.

Sutton introduces the ART framework to guide professional growth:

• Attitude: How you present yourself, prepare for engagements, and interact with others. Your attitude reflects your internal values and influences how others perceive you.
• Responsibility: Taking ownership of your actions, being dependable, and learning from both successes and setbacks. Responsibility builds trust and shows maturity.
• Trust: The foundation of strong relationships, built through honesty, empathy, integrity, and reliability. Trust is earned and essential for effective teamwork.

By embodying Attitude, Responsibility, and Trust, you can shape not just a career, but a reputation and legacy that reflects your values and impact.

Watch: Introduction to Workplace Professionalism

The content in this video covers:

• Standard expectations of professional behaviour in the workplace
• How standards of professionalism vary across different types of workplaces
• How to communicate well at work and write effective emails
• The concept of ‘managing up’

Quick Chapter Recap

Professionalism is a learned skill that you can develop over time! Always ask for suggestions and support and know that you will grow in these skills over your career. Room for growth is normal and expected.