12.1 Ethical Framework & PSW Professional Standards

The Importance of Ethics in Client-Centred Health Care

As a Personal Support Worker (PSW), you are often the primary point of contact for clients, providing essential care that supports their daily living and overall well-being. This close relationship places you in a position of great trust and responsibility. Ethical care is not just a guideline—it is a fundamental part of your role. It means treating every client with dignity, respect, and compassion, while also protecting their rights, privacy, and autonomy. Following ethical standards—such as maintaining confidentiality, practicing honesty, and being culturally sensitive—helps build strong, respectful relationships with clients and ensures their safety and comfort. For PSW students and those new to the profession, understanding and applying these ethical principles is crucial. They form the foundation of professional practice and are key to delivering high-quality, client-centred care.

For example, imagine you are assisting a client with their ADL’s (Activities for Daily Living) and they express discomfort with a certain task due to personal reasons. An ethical response would involve listening without judgment, respecting their wishes, and finding an alternative approach that maintains their dignity while still meeting their care needs. This not only shows respect for the client’s autonomy but also builds trust and promotes a safe, supportive care environment.
By committing to ethical care from the start of your career, you help create a respectful and empowering atmosphere where clients feel truly valued.

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