Summary
- Professionalism means conducting oneself with responsibility, integrity, accountability, and excellence while also communicating effectively and appropriately.
- A critical skill for healthcare professionals is the ability to work efficiently and effectively with other healthcare workers.
- Healthcare professionals collaborate with the interprofessional team by not only assigning and coordinating tasks but also by promoting solid teamwork in a positive environment.
- The means in which conflict is managed will determine whether the outcome will be positive and productive, or negative and destructive.
- Conflict can be described as a disagreement among two parties that is usually portrayed as antagonism or hostility.
- Conflict can arise from three different sources: economic, value, and power conflicts. Conflict can also occur at different levels of the human experience, which include: interpersonal, intrapersonal, intergroup, and intragroup conflict levels.
- Conflict management is the process of reducing negative outcomes while increasing the positive.
- MRTs can use the Thomas-Kilmann Conflict Mode Instrument to help them recognize and understand their own conflict handling modes. The TKI model also helps MRTs understand which conflict handling modes are most appropriate for each particular conflict situation.
