Learning Outcomes
By the end of this chapter, you will:
- Explain the significance of trauma-informed, relational, anti-racist approaches to communication.
- Develop the understanding of a trauma-informed approach to communication.
- Develop a trauma-informed approach in the health care settings.
- Develop an awareness of the client’s reactions or behaviours that may be related to past trauma.
- Create safe and less traumatic environments for clients who may have experienced trauma.
- Identify the role of the interview for subjective data collection.
- Apply the principles of the communication process involved in interviewing.
- Examine effective techniques of communication.
- Analyze interviewing techniques that are respectful of clients and families.
- Recognize the unique needs and challenges of special populations.
- Integrate developmental considerations into communication.
- Explain the role of cultural safety in therapeutic communication.
- Communicate clearly as part of a team while providing exemplary customer service to clients with differing limitations or needs.
- Explore strategies to support communication channels with clients of differing abilities.
- Develop an understanding of addressing persons with communication limitations such as verbal, visual, or hearing impairment.
- Demonstrate empathy and understanding of differing needs.
- Describe the key elements of utilizing Language Interpreter Services.
- Explore the diverse range of communication modalities language interpreters provide.
- Communicate clearly as part of a team while providing exemplary customer service to persons who speak another language.
- Develop an awareness of when, why and how to utilize language interpreters.
- Describe the encompassing elements of loss and grief.
- Explore the stages and models of grief applying the Kübler-Ross Grief Cycle.
- Recognize how personal beliefs, culture, spirituality, and experiences, affect responses to sensitive communication.
definition
The act of recognizing trauma within individuals.
