Learning Objectives
By the end of this chapter, you will be able to:
- Describe the primary components of creating a culture of safety.
- Explain how employee safety contributes to improving patient safety.
- Explain the importance of Quality Improvement and Safety in patient outcomes, benefits to healthcare providers, and impact on the healthcare system.
- Describe and compare the Plan-Do-Study-Act (PDSA) Cycle, Six Sigma, and Lean as models of Quality Improvement.
- Describe the use of tools such as Root Cause Analysis (RCA) for Quality Improvement and Safety.
- Describe the role of MRTs in Quality Improvement and Safety, including patient advocacy, communication, continuous learning, and self-improvement.
