4.2.1.6. Reference Checks 

One important step in HR management during the hiring process is the reference check, where the HR department should check the candidate’s references before making the job offer. When conducting reference checks, inquire about the applicant’s past job performance, positions held, responsibilities, employment dates, reasons for leaving, and rehire eligibility. Always maintain professionalism, respect the reference’s time, and aim to speak directly with the candidate’s previous supervisors for the most accurate insights. Document all reference information and keep it confidential to aid in the hiring decision process.

Be aware that some employers may be reluctant to provide detailed references due to legal concerns, often limiting their feedback to confirmation of employment dates and job titles. In such cases, asking if they would rehire the applicant can be revealing. To get comprehensive information, request references from multiple previous employers and follow up on any employment gaps. Pay attention to subtle cues like tone and hesitation during conversations. Do not let your excitement or relief in finding the “perfect” candidate or your impatience to fill the position lead you to make an error and skip this part of the process.