3.1. The Power of Teamwork
The goal of any organization is to deliver high-quality products and exceptional services to clients while effectively managing resources and operational costs to achieve profitability. This objective can only be met through the collective effort and cooperation of the entire staff. Like a successful football team, where players and staff work cohesively, an organization thrives when its members function as a well-integrated team.
Effective working groups share several key characteristics. Group members have a shared sense of purpose or common goals, and they feel involved in determining these goals and the methods to achieve them. This shared purpose allows the group to adapt its focus or direction when tasks are accomplished, or the demands of the situation change.
Beyond the task at hand, the group also pays attention to its processes and operating procedures, periodically evaluating its performance. Group members use each other as resources, accepting the influence and leadership of those whose skills are relevant to the task. Roles are balanced and shared to enhance task accomplishment and group cohesion. Clear and direct communication is essential, with members actively listening and showing interest in others’ contributions. Differences of opinion are encouraged and freely expressed, promoting a focus on problem-solving rather than competitive struggles or interpersonal issues. Conflict is addressed constructively, viewed as an opportunity to examine behavior or ideas rather than a personal attack. Mistakes are seen as learning opportunities, fostering creativity and risk-taking. A clear set of expectations and standards for behavior is maintained, and a climate of trust is developed, allowing group members to understand and get to know one another. (Payne-Palacio, 2015)
