1.7.1. Workplace Conduct & Efficiency
Professionalism also means performing tasks correctly, maintaining a clean and organized workspace, and using equipment safely and properly. A well-executed job leads to satisfied customers, fewer complaints, and positive recognition from supervisors. Neatness is not only a sign of professionalism but also a key to efficiency and safety. A cluttered or disorganized work area can lead to accidents, wasted time, and poor-quality service.
Resource Responsibility: Employees are entrusted with tools and materials that represent a financial investment by the employer. Misuse or waste of these resources can directly impact the business’s profitability. Every menu item is priced based on the time and materials required to prepare it, so inefficiencies or careless behavior can lead to financial losses. Even small acts of waste or theft, often assumed to go unnoticed, can result in reduced profits, lower wages, fewer raises, or even job losses.
Safety Awareness: Safety is a critical responsibility in any food service role. Employees must be aware of workplace hazards and follow safety protocols at all times. This includes knowing the locations of fire extinguishers, emergency exits, and first aid kits. Proactive safety behavior—such as addressing hazards, alerting others, and reporting unsafe conditions—helps prevent accidents and ensures a secure work environment for everyone.
Productivity and Time Management: A common misconception is that simply showing up on time is enough. In reality, true productivity involves using work hours effectively, avoiding distractions, and staying focused on tasks. Time management, goal setting, and meeting deadlines are essential for maintaining job performance and advancing in one’s career.
Performance Evaluation and Job Satisfaction: Employers often use performance and attitude rating scales to evaluate employees. These evaluations are kept in personnel files and are considered during decisions about promotions or terminations. While compensation and job security are important, day-to-day job satisfaction is also influenced by recognition, appreciation, respect, and positive relationships with coworkers and management.
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Expectation
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Do’s
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Don’ts
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Commitment
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– Help make the company look good
– Work hard
– Always do your best
– Dress appropriately
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– Talk badly about the company to others
– Only think about what the company can do for you
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Enthusiasm
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– Be interested in your work
– Share your ideas
– Stay positive
– Help your colleagues
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– Complete minimum work need
– Ignore the quality of your work
– Be uncooperative
– Complain about your job
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Dependability
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– Be on time
– Finish your work on time
– Let your employer know if you are sick
– Keep your promises
– Use sick leave only when you are truly ill
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– Arrive late
– Not complete your work
– Miss work without letting your employer know
– Be absent a lot
– Make excuses
– Not follow through on promises
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Honesty
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– Admit when you are wrong
– Share your thoughts honestly
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– Take things from work for personal use
– Try to avoid responsibilities
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Willingness to Learn
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– Listen carefully to instructions
– Ask questions if you do not understand
– Try new things
– Learn from your mistakes
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– Ignore instructions
– Be unwilling to accept advice
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Accept Feedback
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– Be open to suggestions
– Use feedback to improve your work
– Learn from what others say
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– Get angry or sulk when given feedback
– Reject suggestions
– Be resistant to learning new things
– Keep making the same mistakes
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Table 1.1. The Do’s and Dont’s of Workplace Conduct
