3.6. References

​​de Jong, C. (n.d.). How to Communicate Effectively as a Restaurant Team | On the Line |. Toast POS. Retrieved June 23, 2024, from https://pos.toasttab.com/blog/on-the-line/how-to-communicate-effectively-as-a-restaurant-team 

​Kaifi, B. A., Nafei, W. A., Khanfar, N. M., & Kaifi, M. M. (2012). A Multi-Generational Workforce: Managing and Understanding Millennials. International Journal of Business and Management, 7(24). https://doi.org/10.5539/IJBM.V7N24P88 

​Laurano, M. (2015). The True Cost of a Bad Hire. 

​Leonardo, N. (2020). Active Listening Techniques: 30 Practical Tools to Hone Your Communication Skills. https://books.google.ca/books?hl=en&lr=&id=PKucEAAAQBAJ&oi=fnd&pg=PT6&dq=active+listening+skills+in+food+services&ots=OdcXsAsiKh&sig=nyGD-7LowVzL4MV0mLm9fSUJ4mY&redir_esc=y#v=onepage&q&f=false 

​Payne-Palacio, June. (2015). Foodservice Management: Principles and Practices (Global Edition). Pearson Higher. https://books.google.com/books/about/Foodservice_Management_Principles_and_Pr.html?id=CHiHCgAAQBAJ 

​Reynolds, D. E., & Mcclusky, K. (2013). Foodservice management fundamentals. Wiley. https://books.google.com/books/about/Foodservice_Management_Fundamentals_Stud.html?id=Kq_iEAAAQBAJ 

​SHRM. (2023). Managing Employee Performance. https://www.shrm.org/topics-tools/tools/toolkits/managing-employee-performance 

​The BC Cook Articulation Committee. (2015). Working in the Food Service Industry. BCcampus; BCcampus. https://opentextbc.ca/workinginfoodserviceindustry/