Video Transcripts
5.4 Cultural Sensitivity & Competence
Video: Cultural sensitivity by Aisha Khalaf
Cultural sensitivity
According to statistics, 29% of the population are of minority origin, with cultural diversity expected to increase to 50% by the year 2019. This statistic indicates the importance of being culturally aware and sensitive. Cultural sensitivity is a broad term with a variety of definitions. In summary, cultural sensitivity employs an individual’s knowledge, consideration, understanding, respect, and tailoring skills,
Demonstrate knowledge by recognizing cultural differences and values. Knowledge be gained through training, education, and experience.
Show consideration through careful thought, deliberation, taking into account and having concern for others.
Show understanding by perceiving and comprehending the nature and significance of the individual’s cultural preferences.
Show respect by demonstrating willingness to show appreciation or regard for the patient.
Display tailoring skills by having the ability to alter or adapt for an individual or group.
These values are important in demonstrating cultural sensitivity as we are encountering people of distinct groups. Cultural sensitivity results in effective communication leading to adequate health outcomes and overall patient satisfaction.
Communication is important to be aware of when dealing with different cultural groups to inform the patient, assess their capacity, obtain consent, understand their concerns and appropriately treat them. Therefore, if there is a language barrier between yourself and the patient, an interpreter can aid in communication. An interpreter is defined as “someone who conveys an oral message from one language to another.” Services such as TIS National and LanguageLoop are available in Victoria, with an average cost of 70$ for 30 minutes.
Benefits of using Interpreters:
- Improved patient satisfaction
- Shorter hospital stays and reduced hospital admissions
- Ensure cultural liaison to aid in clarification for the clinician
- Fewer errors in communication
- Lower risk of malpractice
Thank you!
