Chapter 8: Capacity Planning & Management
Chapter Overview
8.0 Learning Outcomes
8.1 Introduction
8.2 Organizational Impact of Capacity Decisions
8.3 Key Capacity Measures and Performance Indicators
8.4 Capacity Planning: A Holistic Approach for Products and Services
8.5 Defining and Measuring Capacity
8.6 Determinants of Effective Capacity
8.7 The Capacity Planning Process: A Systematic Approach
8.8 The Sequential Processes and the Bottleneck
8.9 The Bottleneck Phenomenon and Its Impact on Process Capacity
8.10 Break-Even Analysis: A Fundamental Tool for Capacity Evaluation
8.11 Capacity Planning and Economies of Scale
8.12 Chapter Summary & Review
8.13 Key Terms
