Chapter 5: Process Strategy and Desgin
Chapter Overview
5.0 Learning Outcomes
5.1 Process: Concept and Impact
5.2 Process Management
5.3 Managing Processes to Meet Demand
5.4 Decisions in Process Management & Process Choice
5.5 Vertical Integration
5.6 Resource Flexibility
5.7 Customer Involvement & Capital Intensity
5.8 Evaluation and Documentation of Processes
5.9 Chapter Summary & Review
5.10 Case Study: All Mats Services
5.11 Key Terms
