5.0 Learning Outcomes

By the end of this chapter, students will be able to:

• Identify and describe the main categories of business processes.
• Analyze how process management helps organizations meet demand and manage process variability.
• Recognize the sources and types of process variation and their impact on business performance.
• Explain the five key decisions in process management: process choice, vertical integration, resource flexibility, customer involvement, and capital intensity.
• Distinguish between different process types (project, job shop, batch flow, line flow, and continuous flow).
• Apply process management concepts to real-world manufacturing and service operations.