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Acknowledgements
About this Book
Book Navigation
1.0 Learning Outcomes
1.1 Workplace Conflict
1.2 Human Resources Core Competencies
1.3 What is Behind Workplace Conflict?
1.4 Does Healthy Conflict Exist?
1.5 HR: A Conflict Resolution Coach
1.6 Meet the Staff at Runners Relay Ltd.
1.7 Chapter Summary
2.0 Learning Outcomes
2.1 Fanshawe HR Graduate on Conflict at Work
2.2 The Lesson: The Thomas – Kilmann Approach to Conflict
2.3 How Conflict Escalates
2.4 Spotlight on Human Resources Skills
2.5 Case Study: Runners Relay Ltd.
2.6 Apply Your Knowledge
2.7 Chapter Summary
3.0 Learning Outcomes
3.1 Fanshawe HR Graduate on Conflict at Work
3.2 The Lesson: Collaboration – Let's Work Together
3.3 Spotlight on Human Resources Skills
3.4 Case Study: Runners Relay Ltd.
3.5 Apply Your Knowledge
3.6 Chapter Summary
4.0 Learning Outcomes
4.1 Fanshawe HR Graduate on Conflict at Work
4.2 The Lesson: Interest-Based Conflict Resolution
4.3 Spotlight on Human Resources Skills
4.4 Case Study: Runners Relay Ltd.
4.5 Apply Your Knowledge
4.6 Chapter Summary
5.0 Learning Outcomes
5.1 Fanshawe HR Graduate on Conflict at Work
5.2 The Lesson: A Proactive Approach to Conflict
5.3 Spotlight on Human Resources Skills
5.4 Case Study: Runners Relay Ltd.
5.5 Apply Your Knowledge
5.6 Chapter Summary
6.0 Learning Outcomes
6.1 Fanshawe HR Graduate on Conflict at Work
6.2 The Lesson: Strengths for Effective Conflict Resolution
6.3 Spotlight on Human Resources Skills
6.4 Case Study: Runners Relay Ltd.
6.5 Apply Your Knowledge
6.6 Chapter Summary
7.0 Learning Outcomes
7.1 Fanshawe HR Graduate on Conflict at Work
7.2 The Lesson: Generational and Cultural Dimensions
7.3 Spotlight on Human Resources Skills
7.4 Case Study: Runners Relay Ltd.
7.5 Apply Your Knowledge
7.6 Chapter Summary
8.0 Learning Outcomes
8.1 Fanshawe HR Graduate on Conflict at Work
8.2 The Lesson: Problem-Solving Strategies
8.3 Spotlight on Human Resources Skills
8.4 Case Study: Runners Relay Ltd.
8.5 Apply Your Knowledge
8.6 Chapter Summary
9.0 Learning Outcomes
9.1 Fanshawe HR Graduate on Conflict at Work
9.2 The Lesson: Communication Essentials
9.3 Spotlight on Human Resources Skills
9.4 Case Study: Runners Relay Ltd.
9.5 Apply Your Knowledge
9.6 Chapter Summary
10.0 Learning Outcomes
10.1 Fanshawe HR Graduate on Conflict at Work
10.2 The Lesson: The Role of Investigations in a Workplace Conflict
10.3 Spotlight on Human Resources Skills
10.4 Case Study: Runners Relay Ltd.
10.5 Apply Your Knowledge
10.6 Chapter Summary
11.0 Learning Outcomes
11.1 Fanshawe HR Graduate on Conflict at Work
11.2 The Lesson: Navigating the Difficult Conversation
11.3 Spotlight on Human Resources Skills
11.4 Case Study: Runners Relay Ltd.
11.5 Apply Your Knowledge
11.6 Chapter Summary
Hotel-Dieu Grace Hospital Case Study
Wal-Mart Canada Corp Case Study
OC Transpo Case Study
Version History
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References
Slide Decks
10.0 Learning Outcomes 10.1 Fanshawe HR Graduate on Conflict at Work 10.2 The Lesson: The Role of Investigations in a Workplace Conflict 10.3 Spotlight on Human Resources Skills 10.4 Case Study: Runners Relay Ltd. 10.5 Apply Your Knowledge 10.6 Chapter Summary
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Navigating HR Copyright © 2024 by Connie Palmer, CHRL is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.