8.6 Chapter Summary
Key Takeaways
- Human Resources professionals are often called upon for their problem-solving skills.
- People leaders are seeking quick solutions to everyday problems in the workplace.
- When solving a problem, it is essential to brainstorm as many solutions as possible.
- Remaining curious allows a Human Resources professional to gather helpful information to assist in finding a solution.
- Whether interviewing a job candidate or solving a workplace problem, asking open-ended questions will keep the conversation going.
- One benefit of asking open-ended questions is the unexpected responses you may receive.
Check Your Knowledge
Now that you have completed Chapter 8, reflect on what you have learned and see if you can complete these tasks.
- Can you identify the problem-solving strategies that will help a Human Resources professional assess perceived grievances and resolve problems quickly?
- Can you describe the benefits of curiosity and open-ended questions in problem-solving and conflict resolution?
- Can you apply curiosity and open-ended questions to a workplace scenario?
