8.1 Fanshawe HR Graduate on Conflict at Work
Graduate Perspective
Video: “Hala Nayel NavigatingHR” by Fanshawe OER Design Studio [4:50] is licensed under the Standard YouTube License.Transcript and closed captions available on YouTube.
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Name |
Hala Nayel, HR Coordinator |
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Company |
McCormick Care Group |
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How Does Conflict Occur? |
A disagreement can occur between a manager and an employee or a disagreement between the employees themselves. It can be linked to personal issues. It can be someone is overwhelmed by the workload and does not know how to verbalize their concerns, so it shows up as a conflict. |
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HR Skills Needed |
Active listening helps build trust. Mediation to encourage communication and problem-solving. Paraphrasing is an important skill to ensure you understand their issues correctly. It is also important to stay calm. |
